This form is for any Master Spa product owner (warranty & non-warranty related), located in the west San Francisco Bay Area, covering the entire Peninsula, south to San Jose and along the coast south to Santa Cruz. Other areas may be considered. This form is provided by Coastside Spas, an authorized service provider.
Trip charges are not covered under the Master Spa warranty, unless preauthorized. If you purchased your spa from Master Pool and Spa (that dealer only) at a spa show, you might be covered for all or a portion of the trip charge within 60 days of the registered install/delivery date. The trip charge is based on the hourly round trip time from our location in La Honda, CA to the service address, at the current hourly rate of $60 (subject to change). Each subsequent trip also incurs a trip charge. Payment of the trip charge will be required either in advance or at the jobsite upon completion of the visit (at our discretion). Payment accepted by card, check or cash.
It is very important you communicate any access issues! Access issues involving spas that are NOT standing free and clear on all 4 sides and/or installed in a deck may incur a charge, for additional time (labor) required to access the spa. Access issues are NOT covered under the warranty. If the technician is unable to access the spa, the service call will not be considered under warranty and you will be required to pay for the entire service call to cover the trip charge and a minimum of 1 hour onsite labor.
We certainly will try to be fair and reasonable about access issues, so the more we know BEFORE we arrive, the better we can plan for your visit and insure it goes smoothly for all concerned.
Certain items are not covered under the warranty as outlined in your documentation, such as fuses, light bulbs (non LED). If the parts being replaced are determined to be defective due to damage from misuse or neglect or improper installation you may be responsible for the cost of parts and labor.
NON-WARRANTY Labor rate - $125 per hour - 1 hour minimum, charged in 15 minute increments after the first hour.
The information you provide in this form is required to complete any warranty claim. The information collected in this form will not be shared or distributed beyond the specific purpose of processing and completing your warranty claim with the manufacturer.
You MUST register your spa online with Master Spa before any warranty service can be provided!
PLEASE DO NOT ASSUME YOUR DEALER DID THIS FOR YOU! If you are not sure, then Click Here to register your new spa directly with Master Spas BEFORE completing this form!