Changes to this Service Agreement and Ending this Service Agreement: If changes to the supports or their delivery are required, the parties will agree to discuss and review this Service Agreement. The parties will agree that any changes to this Service Agreement will be in writing, signed and dated by the parties. Should either party wish to end this Service Agreement, they must give 24 hours notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
Feedback, complaints and disputes: If the participant wishes to give the provider feedback or wishes to make a complaint, the participant can speak to Marcus Johnston on (03) 9042 3115. If the participant is not satisfied or does not wish to speak to this person, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, or visit one of their offices, or by heading to www.ndis.gov.au for further information.
Good and Services Tax (GST): For the purpose of GST legislation, the Parties confirm that: A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participants NDIS plan currently in effect under section 37 of the NDIS Act. The participant's NDIS plan is expected to remain in effect during the period the supports are provided. The participant/participant's representative will immediately notify the provider if the participant's NDIS plan is replaced by a new plan or the participant stops being a partcipant in the NDIS.
NDIS Managed: If the funding for any supports provided under this Service Agreement is managed by the National Disability Insurance Agency, the participant has nominated the NDIA to manage the funding for supports under this Service Agreement. After providing those supports, the provider will claim payment for those supports from the NDIA.
Self Managed: If the participant is SELF MANAGED the participant will pay at the time of booking in the service and they will be given a TAX RECEIPT once the service has been paid for to claim with the NDIS.
Plan Managed: If the participant is PLAN MANAGED, the third party can claim directly from the budgets in the participant's plan to pay the provider on behalf of the participant. The participant/participant's representative will need to provide We Rock the Spectrum with the details of their Third Party Financial Intermediary. We Rock the Spectrum will then be in contact with the Third Party Financial Intermediary to sort payment.
The NDIS and WRTS Service Agreement: This Service Agreement is made for the purpose of providing supports under the participant's NDIS plan. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to: Support the independance, social and economic participation of people with disability and enable people with disability to exercise choice and control in the pursuit of their goals.
Cancellation Policy and Cancellation Fees: Participants are advised that Service Providers need to have business arrangements in place to minimise the risk of cancellation, 'no shows' or late charges to the dellivery of a scheduled support. The required time period for changes to agreed appointments, the rescheduling of appointments and cancellations is a minimum of 2 full days. Particpants will be charged 100% of the service fee for a short notice cancellation of less than 2 days or no show.
Failing to keep an appointment and no shows: Where a participant fails, without notice, to keep the scheduled appointment for the support, the service provider must make every effort to contact the participant to determine whether there is an additional problem (e.g., the child has fallen ill or there is a sudden breakdown in the informal supports or additional support is likely to be required). Where a participant fails to keep 3 or more scheduled appointments the Service Provider may bring the Service Agreement to an immediate end by formal notice to the participant. Where a participant frequently 'does not show' or is frequently late for a support, the provider may either put in place suitable individual arrangements to maximise the likelihood that the person will receive all their required supports, and/or notify the Agency that a Plan Review is required and/or prioritise supports for other participants over the participant who does not show, at their discretion.
Service Provider Cancellation and Participant and/or NDIA liability: Where the Service Provider is unable to deliver the required support at the agreed time (due to staff illness, equipment failures, circumstances beyond control) the Service Provider shall provide to the participant the next most immediate available appointment suitable to the participant. No fee is payable by the NDIA or the participant, for cancellation by the Service Provider or the Service Provider's failure to deliver the agreed supports. No fee is payable by NDIA for a therapuetic support that is not delievered.
Deposits: NDIA does not permit collection of depositis, or money as a bond from participants that a Service Provider would retain in the event of cancellation of a support. As a Service Provider We Rock The Spectrum does not collect deposits or bonds form participants for NDIA funded supports but may collect deposits for non NDIA funded activities and programs in order that participants can guarantee their place in a specialised program.