STUDENT SUPPORT FORM

Form Categories*

For International Students, please confirm your contact details in Australia & Overseas by completing the form below.

It is an Immigration requirement that you provide your current contact details to your education provider (i.e. VIBECOLLEGE) within 7 days of change. This is enforced so that if you receive a letter from Immigration to go and speak with them you are ASSUMED to have received the letter. If you do not reply to some requests from Department of Immigration and Border Protection (DIBP) your visa MAY BE CANCELLED.

THEREFORE, PLEASE PROVIDE YOUR CONTACT DETAILS TO VIBE COLLEGE WITHIN SEVEN DAYS OF CHANGING THEM.

For Domestic Students, please confirm your contact details by completing the form below.

Vibe College requests students to provide your current contact details to your education provider (i.e. VIBECOLLEGE) within 30 days of change. This is implemented so that we are able to send any communication and also are able to contact your keen in case of emergencies. Vibe College will not bear the cost of missing communication or documents if correct address is not provided in timely manner.

(This should be used when requesting a variation to current enrolment status)

Please note: This request may be approved where fees are overdue

You can remain anonymous if you wish :

YesNo

Student ID :*

TItle:

Given Name :

Last name :

Date of Birth :

DayMonthYear

Gender:*

MaleFemalePrefer not to answer

Mobile Number

Email address :

Home Address In Australia:

Unit/Flat

House number & Street

CityState / Province

Postal / Zip CodeCountry

Home Address Overseas:

Unit/Flat

House number & Street

CityState / Province

Postal / Zip CodeCountry

Student Status:

Enrolled but not commencedCurrentSuspended

Current Course Details

Course Code and Title

Course Start Date :

DayMonthYear

Course End Date :

DayMonthYear

Enrolment Variation Requested

Please provide your reason*

Deferment Start Date :

DayMonthYear

Deferment End Date :

DayMonthYear

Start Suspension Date :

DayMonthYear

Return Date :

DayMonthYear

New Course Name:

New Course Start Date :

DayMonthYear

Cancel Decline From Date :

DayMonthYear

Supporting Documentation

If applicable, please attach supporting documentation. Eg medical certificate

Reason for Deferral/Suspension/Transfer/Cancellation/Decline

Please tick the most appropriate box that gives the reason for your action

Reason (Supporting/required Evidence)

Please upload relevant files

Browse Files

Name :

Address:

Unit/Flat

House number & Street

CityState / Province

Postal / Zip CodeCountry

Relationship :

Phone No. :

I declare that the above information provided on this form is true and correct.

Qualification Code:

Qualification Title:

Fees Paid:

Fee Payer Name:

Address:

Select one of the following options

Withdrawal from courseWithdrawal from units of study on or before census date (no debt incurred or refund given if payment has been made)Withdrawal from units of study after census date (no refund given/debt still incurred unless special circumstances apply)

Reason for Withdrawal

Units of Competency (For Withdrawal)

	Unit Code	Unit Title
1
2
3
4
5
6
7

Refund Details

Refunds are payable to the Fee Payer nominated above. Where payments have been made by credit card, refunds can only be issued to the original credit card number. For electronic transfer of funds, please complete details below:

Account Name:

Bank Name:

Branch:

BSB Number:

Account Number:

*

I hereby acknowledge that I have been provided with details of the Vibe College’s Fee and Refund Policy and the information provided in this form is true and correct.

*

I understand that if my course has already commenced, I will be provided with refund based on the refund policy stated within offer letter at the time of my enrollment.

Learner Name:

Please upload all the relevant files :*

Browse Files

Current/Enrolled Course of Study:

Course Code:

Course Name:

New Course Request:

Course Code:

Course Name:

Reason for Request:

How would you like to receive your new course documents?

Collect in person at Vibe CollegeReceive scanned copy via e-mail

Date of Incident :

DayMonthYear

Course:

Type of Incident:

ComplaintAppealAssessment appeal

Did you receive a notice of intention from Vibe College to report to Department of Home Affairs (DHA)?

YesNo

Please attach the letter if you tick yes

Browse Files

Details of Complaint/Appeal/Assessment Appeal

Did you discuss with your trainer to resolve the complaint?

YesNo

Did you discuss with student services to resolve the complaint?

YesNo

Note:

A grievance is a problem you might experience with the college, about something that has happened which you believe is unfair. Generally, the first person to see about this problem is your Trainer or Administrative officer. If the problem cannot be resolved through speaking with your Trainer or Administrative officer, you should discuss with the Academic Manager or PEO. If the grievance involves a personal or welfare matter, you can request the college to provide details of the counsellor.

If your grievances are not resolved after discussion with the college, you may wish to refer to an external agency, e.g. The Anti-Discrimination Board (9268 5555) or the Department of Fair Trading (13 3220).

Further information may be obtained from the Department's website: www.fairtrading.qld.gov.au

All complaints will be taken seriously, and a written statement will be given, outlining the complaint or grievance, how it has been handled on appeal, the outcome and reasons for any decisions made.

The college's grievance procedures do not limit the rights of students to act under Australia's consumer protection laws

Please Choose the Course:*

Press Ctrl to Select more than one course

Courses Name:

If the above list does not include the course, please type in

* Please attention, the leave date no more than two weeks.

Leave Start Date:

DayMonthYear

Leave End Date:

DayMonthYear

How would you like to receive the document?*

Collect in person at Vibe CollegeReceive via PostReceive Scanned Copy via email

Reasons for Request:*

Note: If you have unpaid fees, then Vibe College will decline your request.

Note: This application may need to be supported by additional documents that can be verified.

Feedback:

Feedback on Academic:

	Yes	No
1. Did all your classes start and finish on time?
2. Was your trainer well prepared for class?
3. Did you have the right resources to do your training?
4. Were you satisfied with your trainer's methods?
5. Was your class easy to cope with?
6. Were your class notes and training materials easy to use?
7. Did the trainer prepare you for your assessment?
8. Were your assessment results returned quickly?
9. Did you receive enough help from your trainer?

Any other comments regarding your classes:

Feedback on Administration

	Excellent	Good	Fair	Poor
1. Quality of Customer service
2. Promptness of the service provided
3. Communication skills of staff
4. Attentiveness of staff
5. Your concerns were followed through and resolved to your satisfaction

Any other comments regarding administration services:

Feedback on Campus

	Excellent	Good	Fair	Poor
1. Cleanliness of the campus
2. OH&S standard of campus
3. Size of the campus
4. Facilities provided in campus
5. Quality of the training kitchen
6. Transport facility to the training kitchen
7. Equipment of the training kitchen

Any other comments regarding campus:

Feedback on Agent and Marketing Material (if applicable)

	Excellent	Good	Fair	Poor
1. Services provided by agent
2. Information given by the agent
3. Information seen on the marketing material (brochures, pamphlets etc.)
4. Quality of the marketing material

Any other comments regarding agents and marketing material:

Have you used the VIBE College student support services:

YesNo

Feedback on VIBE College student support services

	Excellent	Good	Fair	Poor
1. Quality of VIBE College student support services
2. Quality of assistance provided by the counselor
3. Information given by the counselor
4. Ambience of the student support room

Did you benefit from the counseling services? Give comments: (if applicable):

Overall opinion of VIBE COLLEGE :

Suggestions for improving VIBE College services :

Application for Credit Transfer

Have you studied with us previously?

YesNo

If yes, when was your last year of study?

USI Number:

Name of previous college?

Reason for leaving previous college?

* Please ensure the following documents are attached to this form:

• A certified copy of your Statement of Attainment, Testamur, Academic Transcript showing the institution name, completion date, unit code/s, unit title/s and results.

• Where documentation is issued in another name (eg: maiden name), you must provide a certified copy of change of name documentation (eg: Certificate of Marriage)

• Should evidence provided be in a language other than English, a translation by an accredited translator must be provided.

Upload Files:

Browse Files

*

I have included Statement of Attainment for all the units I am seeking Credit Transfer. I assure that all the information provided are accurate.

For the purposes of this form critical incident/hazard/accident will be referred to as incident.

This form should be completed immediately following an incident and forwarded to the Principle Executive Officer.

* THIS SECTION TO BE COMPLETED BY VIBECOLLEGE STAFF

Name of Staff:

Date of Incident:

DayMonthYear

Location of Incident:

Describe the incident - include where, what the incident was and people involved:

Results of investigation - was anyone injured, what was damaged, what follow up should occur:

Immediate action/s taken:

Name:

Signature :

Date:

DayMonthYear

* In order to verify that you are the person submitting application form, please take a photo of yourself

Take a Photo*

Student Signature*

Clear

Date :

DayMonthYear

Note: The information that you provide may be available to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code.

Application Received :

DayMonthYear

Date Processed :

DayMonthYear

Status of Application

ApprovedDenied

Staff Name :

First NameLast Name

Staff Signature :

Student DB Update Data :

DayMonthYear

Staff Name :

First NameLast Name

Staff Signature :

DHA Advice Date :

DayMonthYear

Staff Name :

First NameLast Name

Staff Signature :

Complaints and Appeal Received by:

Complaints and Appeal Received Date :

DayMonthYear

Name of the Student:

Student ID:

Signature of Receiving officer:

Outcome of the Complaint/Appeal/Assessment Appeal

Signature PEO:

Date :

DayMonthYear

Variation discussed with student:

YesNo

Comments:

Signature:

Date :

DayMonthYear

Finance to Complete:

Total Fees Paid:

YesNo

If No total fees owning:

Finance Officer Signature:

Date :

DayMonthYear

Operations Head to Complete:

ApprovedNot Approved

Comment:

Return Approved:

YesNo

New Course end date (if applicable)

DayMonthYear

Completed units entered into relevant data base:

YesNo

Operations Head Name:

Finance Officer Signature:

Date :

DayMonthYear

Administration to Complete

Administration Staff Name:

Signature:

Date :

DayMonthYear

Received by:

Date:

Approved

YesNo

Refund Amount

Withdrawal has been granted for the following units

	Unit Code	Unit Title
1
2
3
4
5
6
7

VIBE COLLEGE

Vibe College is the trading name of Adore Education Pty Ltd

Level 3, 288 Edward Street, Brisbane City QLD 4000

www.vibecollege.edu.au

info@vibecollege.edu.au

ABN 66088173433| RTO 31652 |CRICOS 03500M

STUDENT SUPPORT FORM

Student Information

General Feedback

Application for Credit Transfer

Holiday Letter

Emergency Contact

Enrolment & Withdrawal Details

Course Information

Complaint

Student Request

Release Request

Attendance Report Request

Leave Request

Reference Letter

Enrolment Verification

Completion Letter

Log-Book Request

Student incident/Hazard/Accident Report

Office Only

Complain for Office Use Only

Variation Form for Office Use Only

Withdrawal Approval Office Use Only