I have read and understood the Institute's complaints and appeals policy which is publicly published on the Institute's website: www.einstitute.com.au/complaints-and-appeals
I agree that the information I have provided in this complaint or appeal is true and accurate.
I agree that I have included all information and evidence to support my complaint or appeal.
I understand that I may need to allow up to 60 calendar days for the Institute to investigate my complaint and a reply with the outcome of my complaint will be emailed to me.
I understand that if I am not satisfied with the complaint decision OR the appeal decision, upon request the Institute will provide for review by an appropriate party, independent of the RTO. Any fees required for the review are to be paid prior to commencing the independent review, of which I agree to pay 50% for. I understand that the Institute will contribute the remaining 50% fees.