Lodge a complaint or appeal

Lodge a complaint or appeal
First Name *
Last Name *
Date of Birth *

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Email Address *
Mobile Phone Number *
Address *

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IF STUDENT IS UNDER 18: Parent/Guardian's First and Last Name
IF STUDENT IS UNDER 18: Parent/Guardian's Phone Number
IF STUDENT IS UNDER 18: Parent/Guardian's Email Address
Please summarise your complaint or appeal *

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Please attach your official Enrolment Letter here. Please ensure you re-read your Enrolment Letter prior to making your complaint or appeal to ensure that you are aware of relevant information about your enrolment. *

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Please attach any documentation you have to support your complaint. There are no specific requirements of the type of documentation required to support your claim however providing supporting evidence will assist in the decision making process.

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Please outline your suggested resolution to your complaint or appeal *

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I have read and understood the Institute's complaints and appeals policy which is publicly published on the Institute's website: www.einstitute.com.au/complaints-and-appeals

I agree that the information I have provided in this complaint or appeal is true and accurate.

I agree that I have included all information and evidence to support my complaint or appeal.

I understand that I may need to allow up to 60 calendar days for the Institute to investigate my complaint and a reply with the outcome of my complaint will be emailed to me.

I understand that if I am not satisfied with the complaint decision OR the appeal decision, upon request the Institute will provide for review by an appropriate party, independent of the RTO. Any fees required for the review are to be paid prior to commencing the independent review, of which I agree to pay 50% for. I understand that the Institute will contribute the remaining 50% fees.
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