LOWA Faulty Return - ECOM Customer

LOWA Faulty Return - ECOM Customer
Once your return has been authorised a Return Authorisation (R.A.) Number will be issued with the respective instructions
B-M#
(B-M to complete)
1. Date Purchased*

DayMonthYear
Date
Order Number or Retail Store*
Proof of Purchase*

Cancelof
Boot Style*
Boot Size (UK)*
Boot Colour*
Name*

First NameLast Name
Phone Number*
Email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
What issue are you experiencing with your boots?*
What activities do you do?*

General Urban Everyday useWalkingHikingHuntingMountaineeringWork use
If work use, what is your profession?
What tracks/area are these boots being used in?*
Types of tracks used*

General urban everyday useWell groomed trackStandard Walking/Hiking trackTrack and off track Walking/HikingOff track Walking/Hunting/HikingOff track Mountaineering
Types of Terrain*

Low Lying Areas - FlatsBushSub AlpineAlpine
Weight of pack carried*

None0-5kg6-15kg16+kg
Care products used on boots*
How often are care products used?*
What do you think caused this issue to happen?*
What is your ideal outcome of this warranty assessment?*
Photos Required
*ALL WARRANTY CLAIMS MUST INCLUDE PROOF OF PURCHASE*

PHOTOS MUST LOOK EXACTLY LIKE THE EXAMPLE PICTURES (DEFECT WILL DIFFER DEPENDENT ON THE ISSUE YOU ARE EXPERIENCING). PLEASE INCLUDE BOOT TAGS EVEN IF IT HAS RUBBED OFF.

PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR.
Cancelof
PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR
Action
(B-M to complete)
Comment
(B-M to complete)
Should be Empty:

LOWA Faulty Return - ECOM Customer

Photos Required