LOWA Faulty Return - ECOM Customer

LOWA Faulty Return - ECOM Customer
Once your return has been authorised a Return Authorisation (R.A.) Number will be issued with the respective instructions
B-M#
(B-M to complete)
1. Date Purchased *

Day Month Year
Date
Order Number or Retail Store *
Proof of Purchase *

Browse Files

Cancel of
Boot Style *
Boot Size (UK) *
Boot Colour *
Name *

First Name Last Name
Phone Number *

Area Code Phone Number
Email *
example@example.com
Address *

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code Country
What issue are you experiencing with your boots? *
What activities do you do? *

General Urban Everyday use Walking Hiking Hunting Mountaineering Work use
If work use, what is your profession?
What tracks/area are these boots being used in? *
Types of tracks used *

General urban everyday use Well groomed track Standard Walking/Hiking track Track and off track Walking/Hiking Off track Walking/Hunting/Hiking Off track Mountaineering
Types of Terrain *

Low Lying Areas - Flats Bush Sub Alpine Alpine
Weight of pack carried *

None 0-5kg 6-15kg 16+kg
Care products used on boots *
How often are care products used? *
What do you think caused this issue to happen? *
What is your ideal outcome of this warranty assessment? *
Photos Required
PHOTOS MUST LOOK EXACTLY LIKE THE EXAMPLE PICTURES (DEFECT WILL DIFFER DEPENDENT ON THE ISSUE YOU ARE EXPERIENCING). PLEASE INCLUDE BOOT TAGS EVEN IF IT HAS RUBBED OFF.

PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR.
*

Browse Files

Cancel of
PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR
Action
(B-M to complete)
Comment
(B-M to complete)
Should be Empty:

LOWA Faulty Return - ECOM Customer

Photos Required