LOWA Faulty Return - ECOM Customer

LOWA Faulty Return - ECOM Customer
Once your return has been authorised a Return Authorisation (R.A.) Number will be issued with the respective instructions
B-M#
(B-M to complete)
1. Date Purchased

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Order Number or Retail Store
Proof of Purchase

Cancelof
Boot Style
Boot Size (UK)
Boot Colour
Name

First NameLast Name
Phone Number
Format: (000) 000-0000.
Email
example@example.com
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
What issue are you experiencing with your boots?
What activities do you do?
If work use, what is your profession?
What tracks/area are these boots being used in?
Types of tracks used
Types of Terrain
Weight of pack carried
Care products used on boots
How often are care products used?
What do you think caused this issue to happen?
What is your ideal outcome of this warranty assessment?
Photos Required
*ALL WARRANTY CLAIMS MUST INCLUDE PROOF OF PURCHASE*

PHOTOS MUST LOOK EXACTLY LIKE THE EXAMPLE PICTURES (DEFECT WILL DIFFER DEPENDENT ON THE ISSUE YOU ARE EXPERIENCING). PLEASE INCLUDE BOOT TAGS EVEN IF IT HAS RUBBED OFF.

PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR.
Cancelof
PLEASE NOTE, THE TURN AROUND FOR ANY WARRANTY ASSESSMENT WHERE BOOTS ARE REQUIRED TO BE SENT UP FOR A FORMAL WARRANTY ASSESSMENT IS 10 WORKING DAYS. THIS TIME FRAME MAY BE EXTRENDED ON PUBLIC HOLIDAYS AND/OR BUSY PERIODS OF TRADE/REPAIR
Action
(B-M to complete)
Comment
(B-M to complete)
Should be Empty:

LOWA Faulty Return - ECOM Customer

Photos Required