Public Relations Quiz

Public Relations Quiz
Name*
Date*

DayMonthYear
Date
Venue*
While talking to patrons, it is ok to stand with your arms crossed and back to them?*

YesNo
What should you keep in mind when you are handling a complaint?*

Stay CalmYell a lotHelp solve the problemReady to fight
Which of these are examples of public relations?*

Conversations with patronsDisciplining childrenGiving DirectionsAll of the above
To expand a discussion should open-ended questions be used?*

YesNo
Making eye contact, listening attentively and presenting yourself with a professional image and attitude are all part of good customer service*

TrueFalse
Should close-ended questions be used when looking for specifics during an emergency?*

YesNo
The best way to deal with a complaint is to pass it onto your manager or another lifeguard that is good with complaints*

TrueFalse
Is it ok to ignore a patron that is swearing and yelling at you?*

YesNo
Always provide as much detail as possible when the media asks you questions*

TrueFalse
Should be Empty: