Public Relations Quiz
Name
*
Date
*
/
Day
/
Month
Year
Date
Venue
*
Orion Lagoon
While talking to patrons, it is ok to stand with your arms crossed and back to them?
*
Yes
No
What should you keep in mind when you are handling a complaint?
*
Stay Calm
Yell a lot
Help solve the problem
Ready to fight
Which of these are examples of public relations?
*
Conversations with patrons
Disciplining children
Giving Directions
All of the above
To expand a discussion should open-ended questions be used?
*
Yes
No
Making eye contact, listening attentively and presenting yourself with a professional image and attitude are all part of good customer service
*
True
False
Should close-ended questions be used when looking for specifics during an emergency?
*
Yes
No
The best way to deal with a complaint is to pass it onto your manager or another lifeguard that is good with complaints
*
True
False
Is it ok to ignore a patron that is swearing and yelling at you?
*
Yes
No
Always provide as much detail as possible when the media asks you questions
*
True
False
Submit
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