CANCELLATION OF MEMBERSHIP POLICY
Fortnightly Fee Members:
Cancellation will occur upon date of receipt of the completed Cancellation of Membership Form. Note: to ensure the next direct debit payment is ceased (transactions are Thursday fortnightly-please refer to direct debit calendar for specific dates), cancellations must be made at least 3 days prior to the next debit date. No refund is given for classes missed prior to the date of receipt of the form.
*For refund information request our Refund Policy and Application Form.
We are not obliged by law to give any refund in this situation. A medical certificate is to be attached to the Refund Form. A credit will only be given (for the classes not attended) if the participant has missed 3 weeks of classes or more. Any less than this, the customer may book courtesy make-up classes (if available). Make up classes can only be booked in the term and not carried over terms. The Annual Registration Fee cannot be refunded in this instance.
We are not obliged by law to give any refund in this situation. A courtesy refund or credit may be granted in a special such as such as: death or serious illness in the family, car accident, divorce in the family etc. Special circumstances are not: change of mind, change in timetable, extended holidays or financial reasons.