Secure Contacts - when making changes, you must either resubmit this form or call/email us from one of the following contacts provided. We a change is made, one of the other contacts will be notified.
Please select the best suited solution from the options below:
Duress button pressed: Your emergency alert watch will send us a duress alarm with location link. It will also place a call to our emergency phone system at the monitoring control room.
You have completed your workflow details and will be emailed these details when you submit the form. Please press 'Next' below to confirm invoice details (if ordering new watches) and read the terms and conditions.
I agree to the terms & conditions detailed below.
Disclaimer: This document is the means by which a client provides Commsync with the specific instructions detailing the response required to the various alarm signals and communications that the associated electronic security system is capable of sending. Please read this document carefully and select the option that best meets your security needs. If you do not know which option to choose, or would like help completing the form, then please call our service department during business hours for assistance.
Commsync or the monitoring centre will not be held liable to any person, organization, bureau or third party in respect to any damage or loss arising either directly or indirectly as a result of an alarm signal not being received because of a communication pathway failure, whether the failure is caused due to equipment malfunction, power loss, or malicious interventions by others. Such pathways can be, but not necessarily provided by other service providers and may include but not exclusively limited to hardware, PSTN, NBN, Mobile Network and IP pathways.
Where signals are successfully received within the Back2Base Monitoring Control Room, Back2Base Monitoring will action these alarms ONLY to the extent of the client's instructions and any/all costs associated as a result of these instructions will remain the sole responsibility of the client.