WAIVER AND RISK ASSUMPTION
Dog training and all other associated activities are provided by Roley Dogs to its students under the following conditions:
TERMS AND CONDITIONS OF ENROLMENT
Please read the Terms and Conditions of Enrolment at Roley Dogs. You need to understand them fully so please ask any questions that you need and then sign at the end to confirm that you understand and agree to the Terms and Conditions of Enrolment.
1.1. Terms and conditions are subject to change.
1.2. Parents/guardians of students who are under 16 years of age must remain at the lessons at all times.
1.3. Roley Dogs shall not be held liable for any loss, damage, theft or injury suffered or occasioned by persons or their personal belongings as a consequence of entry onto the property.
1.4. Acceptance of enrolment into a class by Roley Dogs is an acceptance of the terms and conditions by the participants and, if the participant is under 18, their parent/guardian.
1.5. Roley Dogs reserves the right to alter class times due to changing circumstances.
1.6. Roley Dogs reserves the right to refuse any enrolment without reason.
1.7. You must pick up after your dog.
2.1. Group Classes operate on a term basis.
2.2. Group Class Fees are paid for a term. This payment secures the student’s place in the class. Roley Dogs does not have a fee per lesson during group classes.
2.3. Individual Consultation Fees are paid per consultation.
2.4. All fees must be paid prior to enrolment being accepted.
2.5. Payment is made by bank transfer.
2.6. Requests for permission to pay other than by bank transfer will be at management discretion.
3.1. Three business days’ notice prior to the commencement of the unit is required in writing to terminate group classes.
3.2. Three business days’ notice prior to an Individual Consultation is required in writing to terminate that consultation.
3.3. Prepayment will be forfeited if the required notice is not received.
4.1. Refunds will not be issued except in extenuating circumstances such as serious illness or injury lasting longer than two months. In this instance a medical certificate must be received. All requests for refunds must be in writing and will be at the discretion of management.
5. Public Holidays
5.1. Classes will not operate on public holidays.
6. Group Class Levels
6.1. Roley Dogs will accept the level specified on the enrolment form as correct at the point of enrolment however reserve the right to move a student to a more appropriate class if deemed necessary.
6.2. Roley Dogs will not necessarily accept another institutions certificate of competence for a level.
6.3. Should your dog be deemed unable to adequately participate in Group Classes, Roley Dogs reserves the right to cancel their enrolment in the class. In this instance you may be offered a pro rata refund or credit towards Individual Consultations.
7. Missed Lessons
7.1. Missed lessons cannot be used or exchanged for financial credit or refund.
8. Sick or injured Dogs – If in doubt, leave them out.
8.1. Please consider your dog’s health as a priority.
8.2. Dogs who are unwell do not learn and infect others. Dogs who are unwell are not permitted to participate in a lesson.
8.3. Roley Dogs reserves the right to remove a dog if the instructor believes the dog to be unwell or injured.
8.4. Group classes are held in a public facility. It is your responsibility to ensure that your dog is covered by the appropriate vaccinations.
8.5. Food, injuries, illnesses and behaviour will be discussed in Roley Dogs Group Classes and Individual Consultations. Any advice given in your classes will be general in nature and not specific to you, your dog, or your circumstances. Specific advice should be sought from a suitably qualified professional.
8.6. Participants are welcome to attend without their dog if the dog is unable to attend.
9. Maintain Control of your Dog
9.1. You must maintain effective control of your dog at all times.
9.2. Dogs that display aggressive behaviour will be required to wear a muzzle.
10.1. Students can transfer to another class of the same level subject to available positions in that class.
10.2. Students transferring must do so for a minimum of one month’s duration to reduce the negative impact of change on the students learning.
10.3. Individual Consultations can be rescheduled subject to the required notice being given.
Roley Dogs will collect information that is necessary to provide you with the services that we offer. This will include, but is not limited to, personal information that is required to send invoices and accept payments, information regarding your enrolment preferences.
2. Who has access to our information
Roley Dogs will make your information available to other businesses only when required to do so to be able to provide you with our services.
Where required by law, Roley Dogs will provide access to your information to parties such as the police force.
3. Roley Dogs will not sell your information
Roley Dogs will not sell your information to other businesses or organisations.
Roley Dogs will send you newsletters and information about new class times. We will not spam your email. Should you wish to opt out of any communications, please let us know in writing. Your request to opt out may take up to 48hours to process.
Photos that are taken during Roley Dogs Group Classes and Individual Consultations may be used in our promotional materials. Please inform us in writing should you prefer that your images are not used.
Thank you for completing this enrolment application. Once you hit the submit button, your application will be processed and you will be contacted within the next week.
Should your enrolment be successful, a tax invoice will be sent to you and your place will be held for three days to allow you to make payment. After this time has lapsed failure to make payment will mean that your position will be made available for other applicants. Payments will be refunded if Roley Dogs is notified at least 48hours proir to the commencement of lessons. After this point, refunds will not be given if you just change your mind. When you enrol you are booking your place in the class for the entire set of lessons. Because of this, refunds will not be offered for missed lessons.
Roley Dogs reserves the right to cancel lessons due to low numbers, unavailability of grounds and unanticipated circumstances that are out of our control. Should this occur you will be offered an alternative.