Terms & Conditions
Confirmation, Deposit & Payment
Bookins must be confirmed in writing by completing the online Booking Confirmation Form. A security deposit of 20% is required at the time of booking, unless otherwise agreed upon with Platinum Bar Solutions. The remaining balance will be due for payment no later than seven days prior to your event date. Payment methods include direct deposit, cheque or credit card (Mastercard, Visa, Amex). A 2.5% fee for Amex will apply and a 2% fee for Mastercard and Visa will apply. Menus, artwork and event information must be confirmed with your Platinum representative at the agreed date. Credit card details are required upon confirmation for any post event charges to incur including extra staff hours or beverage orders. Credit cards will not be charged until communication has been made in writing to the client.
Insurance, Health & Safety & Responsible Service of Alcohol
Platinum are covered by Public Liability Insurance for events within private residences, hired venues and public spaces. Our team are highly trained in workplace health & safety and will ensure your event is conducted in a safe and responsible manner. All team members hold a current RSA certificate for their respective state. Platinum reserves the right to refuse service to heavily intoxicated guests, even when an event is within a private residence. Platinum will not cover injury caused by self action or intoxication during any event. We do not take responsibilty for any damage to any property, equipment or guest belongings during our events whereby we are not involved. We will endeavour to make your event as safe and enjoyable as possible.
Our Team
Our team are direct employees of Platinum Bar Solutions and cannot be directly approached for work of the same nature outside of their employment. Each team member is covered by insurance and is paid directly through Platinum Bar Solutions Pty Ltd. Our clients are more than welcome to "tip" team members during an event, however this is not mandatory.
Extended Hours & Added Services
Our team are more than happy to continue service after the agreed finish time. Please note, the charge for this will be invoiced directly within three business days after your event date. If we do not receive written communication, Platinum reserves the right to charge the nominated credit card for the extra charge. An extra 10% per hour on the charged hourly rate will incur for extra hours worked. Platinum will aim to be available to continue service at all of our events, however, in some circumsatances this may not be an available option.
Cancellation
6 - 12 months prior to the date of event will receive a full refund.
3 - 6 months prior to the date of event will receive 80% refund.
3 - 1 month prior to the date of event will receive 50% refund.
1 month and less prior to the date of event will receive 20% refund.
Platinum will not refund any costs incurred for your event including stock purcahse, equipment hire and event management fees. This will be communicated in writing at time of cancellation.
Supply of Alcohol
Platinum currently supply alcohol for events within Victoria, New South Wales, Western Australia, Queensland and ACT.
Damages to Property
Clients will be responsible for any damages to equipment including glassware, bar tools, mobile bars and furniture hire. Written communication will be supplied should any damages incur.