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1
Return Authority Number
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2
Purchase Order NumberPlease enter your purchase order for the repair
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3
Contact Details* This field is required
First Name
Last Name
Email
Phone Number
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4
Company Name* This field is required
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5
Address
Street Address
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6
Product Details* This field is required
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7
Need to tell us more about the fault?
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8
A few more questions
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9
Select your Service Centre* This field is required
Sydney: 101 Derby Street, Silverwater NSW 2128
Melbourne: 210 Lorimer Street, Port melbourne VIC 3207
Perth: 18 Milly Court, Malaga WA 6090
Brisbane: 3/459 Tufnell Road, Banyo QLD 4014
New Zealand: 157 Neilson Street, Onehunga 1061
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10
Make sure you* This field is required
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11
Terms & Conditions* This field is required1) All repairs that are not covered by the warranty period will incur a minimum 1 hour labour charge.2) Warranty is void if the product has been damaged or used beyond it intended use. (Also refer to our general Terms & Conditions for further clarification to Warranty)3) Our out of warranty/chargeable repairs are guaranteed for 90 days from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. 4) Return freight will be charge accordingly on all product not covered under the warranty.5) Estimating cost for repair: The estimation is the costs based on what can be diagnosed at the time of Inspection. This is not a final cost as we may find further faults in the process of undertaking the repair. We will notify you prior to proceeding to repair any further faults. We cannot guarantee that the fixture will be repaired when undertaking the work in this estimate due to the above factors. Any costs incurred whilst undertaking the primary repair will be payable if the unit cannot be repaired due to subsequently identified issues or the estimation is declined. 6) We shall make all reasonable efforts to repair your equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using all reasonable care and skill.7) We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within 90 days, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.8) If we are unable to repair your equipment, no fault is found on your equipment or you do not accept our estimate, we will return your equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.9) All COD repairs must be paid in full prior to leaving the repair centre. 10) All Credit Card payments will incur a 1.5%merchant fee.
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12
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