Show Technology Service Return Authority

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Return Authority Number
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COVID-19* This field is required.Due to COVID-19 our service departments are experiencing some delays. If you need urgent assistance with repairs or technical support please call your local service centre. We understand that support is key and we will endeavor to assist where possible, however there may some delays. PLEASE NOTE: Supply of spare parts will be delayed if the spare part is not in stock. The supply of spare parts is limited due to current world events. DROP OFF TIMES: ALL SERVICE DEPARTMENTS Monday to Friday 9am - 5:30pm We thank you for your understanding during these difficult times.
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Contact Details* This field is required.
Name
Email
Mobile Phone Number - No Spaces please
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Do you have a Show Technology Account?
YESNO
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Company Name* This field is required.
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Address
Street Address
Street Address Line 2
City
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NSW
QLD
VIC
WA
SA
TAS
NT
ACT
New Zealand
State
Post Code
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United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
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Belarus
Belgium
Belize
Benin
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Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
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China
Christmas Island
Cocos (Keeling) Islands
Colombia
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Cuba
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Cyprus
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Fiji
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France
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The Gambia
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Indonesia
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Israel
Italy
Jamaica
Japan
Jersey
Jordan
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Kenya
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Kyrgyzstan
Laos
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Maldives
Mali
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Martinique
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Mexico
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Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
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Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
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Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
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Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
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Slovenia
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Somalia
Somaliland
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eSwatini
Sweden
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Tajikistan
Tanzania
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Wallis and Futuna
Western Sahara
Yemen
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Other
Country
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Product Details* This field is required.All fields required
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Need to tell us more about the fault? To save time please be as specific as possible to save time on the diagnoses
Huge
Large
Normal
Small
Ok
Ok
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A few more questions
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Do you require the job to be quoted before completion
YESNO
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Purchase Order Number* This field is required.Please enter your purchase order for the repair. If do not use purchase orders, please provide full name for approval.
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Please Note* This field is required.To approve the estimation you are required to provide a Purchase Order and send to accounts@showtech.com.au. Without your Purchase order we will not be able to proceed with the works.
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Select your Service Centre* This field is required.
Sydney: 101 Derby Street, Silverwater NSW 2128
Melbourne: 210 Lorimer Street, Port melbourne VIC 3207
Perth: 8 Tambrey Way, Malaga WA 6090
Brisbane: 3/459 Tufnell Road, Banyo QLD 4014
New Zealand: 157 Neilson Street, Onehunga 1061
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Make sure you* This field is required.
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Terms & Conditions* This field is required.1) All repairs that are not covered by the warranty period will incur a minimum 1 hour labour charge. 2) Warranty is void if the product has been damaged or used beyond it intended use. (Also refer to our general Terms & Conditions for further clarification to Warranty) 3) Our out of warranty/chargeable repairs are guaranteed for 90 days from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. 4) Return freight will be charged accordingly on all product not covered under the warranty. 5) Estimating cost for repair: The estimation is the costs based on what can be diagnosed at the time of Inspection. This is not a final cost as we may find further faults in the process of undertaking the repair. We will notify you prior to proceeding to repair any further faults. We cannot guarantee that the fixture will be repaired when undertaking the work in this estimate due to the above factors. Any costs incurred whilst undertaking the primary repair will be payable if the unit cannot be repaired due to subsequently identified issues or the estimation is declined. 6) We shall make all reasonable efforts to repair your equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using all reasonable care and skill. 7) We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within 90 days, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly. 8) On completion of the repair we will contact you to advise. If we do not have any response after 10 business days we will charge freight and return at your cost. 9) If we are unable to repair your equipment, no fault is found on your equipment or you do not accept our estimate, we will return your equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges. 10) Once the service job is completed, we will invoice against your account and you will be notified 11) All COD repairs must be paid in full prior to leaving the repair Centre. 12) All Credit Card payments will incur a 1.5%merchant fee.
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