GCYS Client Exit Survey

GCYS Client Exit Survey
Age group *
Are you a*

ClientParent/CaregiverSupport personOther stakeholder
Which GCYS service are you referring to?*

Open AccessYASSHASPMSSERSTREET CredNEXT STEP PlusGCYS Overall
On a scale of 1 to 10, with 1 being the lowest & 10 being the highest, how would you rate the following aspects of the services you have received.

It was easy to access Gold Coast Youth Service.*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

GCYS staff made me feel welcome, listened to my concerns and responded in a timely manner.*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

The help GCYS provided was useful to me and met my needs.*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

I actively participated in support planning and goal setting.*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

I felt supported by GCYS staff and feel confident going forward*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

If GCYS could not help me they were able to offer me alternatives*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

GCYS explained privacy/confidentiality and always sought my consent for sharing information where needed *

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

GCYS informed me of my right to make a complaint if I was not satisfied and how to do so*

	1	2	3	4	5	6	7	8	9	10

1 is not at all, 10 is fantastic

How happy were you with the service you received overall?*

	1	2	3	4	5	6	7	8	9	10

1 is Very unhappy, 10 is Very happy

Would you recommend Gold Coast Youth Service to a friend?*

Yes, definitelyMaybeMaybe NotNo, never
Final Thoughts?
Do you have any comments in regard to the services/s you received?
Are there any ways you think we could improve the services we offer?
Thank you taking the time to fill in our survey, if you would like to speak further about anything it contains, please do not hesitate to call GCYS on 07 5572 0400 to discuss.
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Final Thoughts?