Terms & Conditions
All bouquets are treated to ensure longevity on your wedding day. All bouquets are refrigerated in our cold room until your flowers leave for delivery, which travel in an air conditioned vehicle. I personally deliver your flowers on your wedding day, to ensure complete satisfaction, and to provide instructions for corsage and buttonhole placement. If you require me to deliver reception or buttonhole flowers to a separate address, please let me know, I am happy to do this for you no charge if same area, or a minimal fee if further away.. We use only the best flower growers available to ensure quality bouquets filled with beautiful good quality flowers that last. Quote is valid for 14 days. Whilst every care is taken to ensure that the flowers described above will be available, this can not be 100% guaranteed due to seasonal restrictions that may apply at the time, or due to circumstances that may be out of our control. If this happens, then we will liaise with you to select a substitute flower. These events do not constitute a reason for cancellation. You acknowledge that this agreement, your event order and all communication with Moreton Bay Florist are confidential, and you agree not to use or divulge to any third party without our prior written consent. We put a lot of time and planning in to providing your flower quotation, sourcing ideas and putting together a proposal for you. To this end, we retain sole copyright over the content, images, ideas & recipes, it is not to be copied, forwarded or shared with any other parties/ florists. By giving us your photographer's name, we can contact them in regards to using a few photos to showcase our work. All final changes must be made no later than 4 weeks prior to your wedding date. If there are any agreed changes to the details of the wedding flowers which result in additional charges, these additional charges shall be prepaid in full at the time of changing. Moreton Bay Florist will try our very best to have your deliveries on time, but we will not incur any liability for non-delivery of goods/ services due to the following reasons which is out of our control: delays due to riot, state of war, civil disorder, fire, flood, traffic accidents, equipment break down, actions of government/civil authorities, natural disasters, terrorist attacks, and any other acts of God we can not control. Wedding Flower deliveries and Reception Set ups can be slightly delayed due to unexpected circumstances, and delays due to other vendors etc, please be aware we always allow enough time for small delays, but we cannot control large traffic conditions, we will not be held liable for any heavy vehicle or traffic accidents. Moreton Bay Florist will contact all involved if we are delayed for any reason. Surcharge applies if venue’s policy states that hired stock must be collected at the completion of the wedding or outside normal store trading hours. Preparation, delivery & collection on a public holiday will attract a surcharge. Moreton Bay Florist will make every possible effort to deliver flowers exactly as ordered, occasionally, due to circumstances out of our control may an ordered flower or colour be unavailable, Moreton Bay Florist will not be held accountable for flowers/colours and will not issue refunds or accept cancelled orders based on this. All flowers and products are subject to seasonal quality and availability (which can change year to year due to weather) If not available at the time of your wedding you will be contacted. If required a consultation will be arranged to discuss alternative options. Colours and size of all flowers may vary each season, and can be slightly lighter or brighter, larger or smaller than the original photo. Moreton Bay Florist accepts no responsibility for these variations which are out of our control. The bridal bouquet sizes are a guide, The actual size may vary from each wedding due to the flowers used, and the sizes of those flowers. Your bouquets may be slightly larger or smaller than guided. This is out of our control. Moreton Bay Florist accepts no responsibility for variation in bouquet sizes. Containers and vases may change due to supplier issues, Moreton Bay Florist will substitute the selected product with items of greater or equal value. Moreton Bay Florist does not accept liability for any flowers perishing quickly in cases of extreme heat (30 degrees and over) or incorrect storage after delivery/ set up. Moreton Bay Florist can not be held liable for any emotional, physical or financial distress due to any unforeseen circumstances listed in this contract or out of their control. All care will be taken by Moreton Bay Florist, but you assume all risk or responsibility for any personal property and/or equipment that you or your representative provide to Moreton Bay Florist that may be damaged, lost or stolen at any time and will not hold Moreton Bay Florist responsible for such loss or damage. Any complaints or issues of any kind must be directed to Moreton Bay Florist, and given the right to resolve prior to commenting, slander or expressing on any and all social media platforms.