Benefits of Managed Live Chat

• You will enjoy increased profitability and greater returns on your investment.
• You will enjoy more appointments
• You will enjoy more products sales
• You will enjoy selling more services
• You will gain insights into which marketing campaigns are working and more importantly, which component of your campaigns are most successful, as well as what is not working and will require change.
• You will build a database of visitors to your site
• You will deliver very personalised client relationship management to your online visitors

Communications to Your staff (recommended by Your Digital Agency Partner)

Hello Team,

Our Digital Agency Partner has installed a 24/7/365 Live Chat Sevice on the website to provide a better service to our website visitors and to capture more leads.

The online agents “chat” with the website visitors.

How do they know what to say?

They familiarise themselves with our business as well as reviewing any additional information that has been provided such as frequently asked questions etc.

Once the chat has finished, if the website visitor requires more information or has requested an appointment, the lead will be sent through for you to manage in the office.

Some things to know:

• Many website visitors believe they are chatting with an employee. The agents are very aware of this and go to lengths to represent our business as we would, the best they can.
• For all appointment requests / confirmations that come through as leads, the website visitor has been asked for their preferred time and day, which will be passed on to the staff to check availability and confirm.
• Our agents will never confirm an appointment and will ALWAYS advise the staff will be in touch to confirm.
• Once a lead is sent, the website visitor has shown some interest and provided contact details. You will see the entire discussion in the lead to email.

How do we make sure we get the most out of the Chat Service?

• Follow the leads up promptly.
• Visitors to our website are often doing some research. Ours will not be the only website they visit and as such, it is important that we follow up the lead as soon as possible.
• Make sure we read the transcript. The better informed we are when we contact the client back, the more professional we appear.
• If we have any specials, let Our Digital Agency Partner, their agents will mention the specials to every website visitor they chat with

It’s as simple as that. Just make sure all the staff that manage the inbox the leads are being sent to are aware of how it works and you will enjoy the benefits.

If you have any questions or feedback at please let us know

1. We’ll introduce you to your dedicated success manager who will be there with you every step of the way.
2. Our research team prepares a comprehensive FAQ document. We send you the FAQs for approval and deploy the approved FAQs.
3. We prepare your dashboard and complete any automations required, train our team and commence our service for you.

CHAT SCRIPT / FAQs

Copywriters will be compiling an FAQ from your website and we should have this in the next couple of days for you to review.