Breakthrough Business Program

Breakthrough Business Program

Business Strategy & Capability Survey
Your Name *

First Name Last Name
Your Email *
This is where we will send your report and action plan.
Business Name *
This name will be used on your report and action plan.
State *
So we know where you are
Rent Roll Size *
This will help us prioritise actions aligned to your strategy

Choose the strategy that your business most aligns with today *

Hypergrowth Machine Run Lean Other Priorities
The following set of survey questions are specific to the strategy you have just selected and your business size.

Some questions will be excluded from this survey as they are less relevant to your business. These questions and their associated actions will still be available in your final action plan should you wish to view them, but will be given a lower priority.

A quick note: You may find yourself answering "no" to quite a lot of the following questions. Don't be discouraged, this is quite normal and will give you a solid foundation for your Action Plan.

Good luck!

Growth Aspirations
Does the business have growth plans in the next 12 months? *

Yes No

Data Management
1) Does the business have a Customer Relationship Management (CRM) database that sycronises with all business databases to centralise data and a database manager that promotes a funnel management program for new business engagement? *

Yes No

Lead Generation
2) Does the business have a process to generate new business leads including industry databases, social media, direct marketing, relationships and call campaigns? *

Yes No

Marketing
3) Has the business created a whole business content plan that supports all marketing initiatives in the business and set individual targets for website, social media, direct marketing and structured call campaigns? *

Yes No

Funnel Management
4) Does the business have a process to promote each of the 5 lead channels of growth through the lead funnel ready for close? Channel 1: Sales through your business; Channel 2: Sales through a competitor; Channel 3: Switching landlords; Channel 4: Privately/Self managed landlords; Channel 5: Other initiatives *

Yes No

4.1) Does the business have a process to promote channel 1, Sales through your business *

Yes No
4.2) Does the business have a process to promote channel 2, Sales through a competitor *

Yes No
4.3) Does the business have a process to promote channel 3, Switching landlords *

Yes No
4.4) Does the business have a process to promote channel 4, Privately/Self-managed landlords *

Yes No

Setting Growth Goals
5) Has the business set growth targets for each of the 5 channels of growth for the business using the Ailo growth tool? Channel 1: Sales through your business; Channel 2: Sales through a competitor; Channel 3: Switching landlords; Channel 4: Privately/Self-managed landlords; Channel 5: Other business initiatives *

Yes No

Setting Business Goals
6.1) Has the business completed a full day planning session with the team to create an annual business plan? *

Yes No
6.2) Has the business completed a 3-year financial plan for the business and has it benchmarked this plan with other similar businesses? *

Yes No

Technology
7.1) Does the business have a person nominated to ensure the business is maximizing the use of technology and is always seeking new technology to streamline business processes? *

Yes No
7.2) Is the business currently using an electronic workflow tool to manage the daily tasks in the property management business so they can be snoozed or allocated to other team members for action? *

Yes No
7.3) Does the business have a reporting framework that provides meaningful insights into how all areas of the business are performing and a history of this plotted on graphs? *

Yes No

Internal Communications
8.1) Does the business run a structured meeting cycle where annual, quarterly, monthly and weekly meetings are all linked to the annual business plan and the actions created from it? *

Yes No
8.2) Does the business have a culture and set of tools where team members seek to share ideas through collaboration and case studies? *

Yes No
8.3) Does the business have a way of displaying key business goals and targets where everyone in the team can see how the business is tracking at a glance? *

Yes No
8.4) Has the business created a defined culture that supports the strategic plan and has the business surveyed the team to ensure they are living and evolving with that culture? *

Yes No

Policy and Procedures
9) Has the business documented a full policy and procedures guide and linked it to the mission, vision and values, as well as endorsing the business point of difference, and do you have a process of onboarding and inducting team members onto it? *

Yes No

9.1) Has the business documented a full policy and procedures guide and do you have a nominated person tasked with continually updating it? *

Yes No
9.2) Has the business linked the policy and procedures guide to the mission, vision and values, point of difference and is it endorsing it through the culture? *

Yes No
9.3) Has the business documented a method to onboard and induct both new and exciting team members into the policy and procedures manual? *

Yes No

Business Development Team
10) Does the business have a dedicated growth team to drive new business initiatives? *

Yes No A dedicated growth team is not our business priority

10.1) Does the business have a dedicated new business team and is it supported by a defined growth Organisational Chart? *

Yes No
10.2) Has the business defined the responsibility of each role in the growth team and documented a position description? *

Yes No
10.3) Is the business paying the growth team based on performance with a low base salary and high commission component? *

Yes No
10.4) Has the business established key performance indicators for each growth role in the business and have scheduled 1-on-1's to review them each month? *

Yes No

Team Design
11) Has the business documented a whole organisational chart that endorses recruiting inexperienced people and promoting within, and has it documented a position description for each role? *

Yes No

11.1) Does the business have a documented organisational chart that supports both the business now and the 3-year plan? *

Yes No
11.2) Does the organisational chart support a property management squad structure for the property management team? *

Yes No
11.3) Does the organisational chart promote the recruitment of inexperienced people into the team over recruiting senior team members? *

Yes No
11.4) Has the business documented position descriptions for each role and are they aligned with the procedures guide, support your point of difference and endorse the mission, vision and values? *

Yes No

Performance
12.1) Has the business developed a comprehensive set of Key Performance Indicators (KPIs) that promote the business strategy and support the point of difference? *

Yes No
12.2) Does the business have a performance management framework that allows management to identify underperforming team members and upskill them to realign with the Team? *

Yes No
12.3) Has the business developed a Mission Vision and Values (MVV) statement that supports the business strategy and is driven by the culture? *

Yes No
12.4) Does the business have a method to measure the teams capacity and allow for business planning and recruitment in advance? *

Yes No

Careers
13) Has the business documented a career passport for each team member in the business and does it conduct regular 1-on-1's to endorse this? *

Yes No

13.1) Has the business developed a career passport for each team member based on the position description and does it use this to train team members to reach full competency in their role? *

Yes No
13.2) Has the business documented a career plan for each team member in the business and does it conduct regular 1-on-1's to ensure each team member has a plan and the support to achieve it? *

Yes No

Incentives
14) Does the business have an incentive structure that promotes success, supports the culture and aligns to the strategy of choice? *

Yes No

Recruitment & Termination
15.1) Does the business have a recruitment plan to attract new team members that includes a set interview guide, position description and the promoting of team feedback on each candidate? *

Yes No
15.2) Does the business have a process to formally identify underperforming team members and off-board them from the business? *

Yes No

Leadership
16.1) Does the leadership team show engagement in the business and do they inspire the team through the behaviours and symbols they exhibit? *

Yes No
16.2) Does the business have a dedicated business manager and are they empowered with the authority to drive goals and make decisions? *

Yes No

Seeking Feedback
17) Does the business have a method to seek feedback from all stakeholders in the business including new clients, current clients, former clients, tenants and tradespeople? *

Yes No

Customer Feedback
18.1) Does the business have a method to measure customer service as a score and benchmark it with other businesses in the industry? *

Yes No
18.2) Does the business have a documented complaints process that includes using complaint feedback to review potential changes in policy and procedures? *

Yes No
18.3) Is the business proactively seeking Google reviews from clients that provide positive feedback during the survey process? *

Yes No
18.4) Is the business proactively seeking written or video testimonials from clients that provide positive feedback during the survey process? *

Yes No

Competitor Feedback
19) Has the business documented its Point of Difference(POD) and does it mystery shop its competitors to ensure it offers a premium service to them? *

Yes No

19.1) Does the business have a process to mystery shop competitor businesses? *

Yes No
19.2) Does the business have a process to mystery shop internal business processes? *

Yes No
19.3) Has the business documented a Point of Difference (POD) from its competitors? *

Yes No
19.4) Does the business have a process to continually improve client facing innovation? *

Yes No

Pricing Power
20.1) Does the business know what the market rate is for property management fees and is it able to charge above that rate? *

Yes No
20.2) Are new business team members trained in negotiation skills to promote the businesses point of difference and value-add services to avoid fee objection? *

Yes No
20.3) Does the business have an initiative to broaden the marketplace by charging different fees for different services? *

Yes No
20.4) Has the business produced a professional electronic listing kit that promotes the business point of difference and endorses it with client testimonials? *

Yes No

Risk Management
21) Does the business have a dedicated trust funds manager that is formally trained and has experience in trust account audits and stakeholder reporting? *

Yes No

21.1) Does the business have a dedicated trust or escrow funds manager that is appropriately trained and accredited in managing trust funds? *

Yes No
21.2) Does the business have a process where the broker or business owner signs off on trust reporting both daily and at end of month? *

Yes No
21.3) Does the business have a nominated trust legislation champion responsible for documenting legislation updates and sharing them with the team? *

Yes No
21.4) Does the business have a process to both prepare and document any Trust or Escrow audits? *

Yes No

Induction
22) Does the business run formal onboarding programs to induct new clients, tenants and tradespeople? *

Yes No

22.1) Does the business have a process to formally onboard tradespeople and follow up annually on professional insurance currency? *

Yes No
22.2) Does the business formally onboard new tenants with a 45-minute induction program that includes rent payments, maintenance procedures, emergency contacts, etc? *

Yes No
22.3) Does the business formally onboard new owners to the business where discussions are had about office contact, managing risk, ongoing maintenance, expectations from both parties, etc? *

Yes No

Quality Clients
23.1) Has the business established a set of guidelines that define the minimum condition acceptable for any new management? *

Yes No
23.2) Has the business established a minimum profitability level for all properties and does it have a method to off-board the non-profitable ones? *

Yes No
23.3) Has the business established a process to deal with unreasonable clients where expectations are unable to be met and off-board them from the business? *

Yes No

Legislation
24) Does the business have a nominated legislation expert that is proactive in driving awareness of all property legislation, compliance, workplace harassment and discrimination laws? *

Yes No

24.1) Does the business have a nominated legislation champion that is tasked with keeping all members of the business updated on property related legislation? *

Yes No
24.2) Does the business have a nominated compliance expert that is tasked with keeping all members of the business updated on property compliance regulations including safety switches, smoke alarms, blind cords and pool compliance? *

Yes No
24.3) Does the business have an external consultant to advise on workplace laws including working conditions, salary, termination, leave and conduct? *

Yes No
24.4) Has the business nominated a workplace discrimination and sexual harassment officer that is external to the business as a go-to person for any team member seeking advice? *

Yes No

Insurance
25) Does the business have a process to set reminders and review all professional indemnity, liability and general business insurance at renewal each year? *

Yes No

Managing Risk
26) Has the business documented a risk register and supported each risk with a mitigation strategy to reduce exposure to it? *

Yes No

26.1) Has the business documented all areas of the business where it may be exposed to risk and listed it in a risk register? *

Yes No
26.2) Has the business assessed the impact of each risk in the risk register and allocated a risk rating using the standard risk matrix? *

Yes No
26.3) Has the business documented a risk mitigation strategy for all medium to high risks identified in the risk register to reduce exposure to it? *

Yes No

Conducting Audits
27) Does the business have a process to conduct regular file audits and does the business amend processes and update the risk register based on audit findings? *

Yes No

27.1) Does the business have a process to conduct regular file audits to ensure legal and procedural compliance? *

Yes No
27.2) Does the business have a process to review file audit findings and implement procedural changes based on them? *

Yes No
27.3) Does the business have a process where it identifies business risk exposure from file audit findings and updates the risk register? *

Yes No

Finance
28.1) Does everyone in the business have an understanding of business financials and is it shared during team meetings? *

Yes No
28.2) Does the business have access to working capital to support the strategy and implement the business plan? *

Yes No
28.3) Does the business produce separate financial accounts for each department in the business? *

Yes No

Profitability
29.1) Does the business have a process to charge all fees that the system does not have the facility to auto charge and is it charging all the fees it is entitled to? *

Yes No
29.2) Does the business have a process to run fee increase programs on select groups of customers? *

Yes No

Sales Integration
30) Does the business have a dedicated sales team? *

Yes No

30a) Do you treat your property management business as its own sales marketplace where you are providing market appraisals to existing clients and marking all rent roll sales back into the business? *

Yes No

30b) Does your new business team sit and train with your sales team? *

Yes No

Save and Submit Your Results
Congratulations, you've finished the survey questions.

Please click the submit button below to send your answers to the LPMA team for analysis. You will also receive a copy of your answers via email.
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Breakthrough Business Program

Growth Aspirations

Data Management

Lead Generation

Marketing

Funnel Management

Setting Growth Goals

Setting Business Goals

Technology

Internal Communications

Policy and Procedures

Business Development Team

Team Design

Performance

Careers

Incentives

Recruitment & Termination

Leadership

Seeking Feedback

Customer Feedback

Competitor Feedback

Pricing Power

Risk Management

Induction

Quality Clients

Legislation

Insurance

Managing Risk

Conducting Audits

Finance

Profitability

Sales Integration

Save and Submit Your Results