Campion Education is the largest supplier of education resources to primary and secondary schools in Australia. Drawing on over 24 years of experience, we continuously seek to provide innovative educational resources, solutions and services which enable schools to focus on providing the best learning outcomes for their students.
Campion Education supplies nearly 4,000 schools and their students with printed and digital resources from Australia’s widest range of publishers, as well as all forms of stationery and art supplies.
Each year we provide 700,000 students around Australia with their personalised orders, equipping them for their next year of education.
Campion Education has strict social distancing, hygiene and cleaning protocols in place to ensure a safe workplace for all employees and mitgate the risk of COVID-19.
Campion Education requires highly talented individuals for the position of Customer Support Representative for our very important and busy back to school summer holiday period to help support our customers in a call centre, chat and email environment.
What's involved in the job?
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Our busy customer support centre fields approximately 75,000 customer calls and 15,000 customer emails during a season (October – February)
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The primary function of the Customer Support role is to deliver exceptional customer focused solutions to resolve queries, over the phone and by email
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Queries span the entire lifecycle of the customer ordering process from placing an initial order right through to after sales support (returns, warranties etc)
How often will I be working?
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We are looking for team members committed to delivering an exceptional experience for customers between Late-October 2021 to End-February 2022
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Time commitment: On average, 4-5 shifts a week, 4 hour shifts a day. Some full days required in peak periods.
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Some Saturday work required (late Jan - ear Feb). We're closed on public holidays
Why work at Campion Education?
Don't just take our word for it, see what our amazing staff have had to say about the experiences they gained when for Campion;
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"The team was very friendly and positive"
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"Refined a lot of skills on my language use, tone and social skills"
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"Created so much personal growth"
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"Made me a stronger person who is more confident and responsible"
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"Gained great friends and colleagues"
and many more...