Payments & Refunds:
On order submission you agree to be contacted by phone to process payment securely through an electronic payment terminal. Electronic funds transfers are processed using debit or credit card details (Visa or MasterCard only).Testing is not eligible for Medicare or private health insurance rebate.
Orders are processed Monday to Friday, excluding Australian and Victorian public holidays. Orders received before 5pm AEST will be contacted on the same day. Orders received after 5pm AEST and on the weekend will be contacted the next business day.
Once an order has been placed and payment is made, the cost is non-refundable.
Please note that all kits have a respective expiration date. If testing is not performed within this period, we observe the right to charge you additional fees if you require a replacement of contents that have expired.
Dispatch & Delivery:
Orders will only be finalised and dispatched after receipt of payment.
Kits will be dispatched on the same day for payments received by 1pm AEST. Payments received after 1pm AEST and on the weekend will be dispatched the next business day.
Kits are dispatched as a tracked parcel from Melbourne and follow standard Australia Post domestic delivery timetables. Estimated delivery time is 3-5 business days anywhere in Australia.
All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.
In the event that items are missing, defective or damaged in transit, please contact the Head Office immediately for direct replacement.
Testing is non-invasive and safe in adults and children. Young children can be tested as long as they are willing to cooperate with the preparation guidelines and test instructions (generally from 5 years of age and over).
Patient preparation guidelines and test instructions are provided in all kits. You must follow these instructions to ensure accurate and reliable results. Inconclusive results may require recollection.
We encourage you to watch our step-by-step instructional video at least 24 hours before you plan to begin your test. The video can be found at the top of this webpage.
Each test takes three hours (or two hours for Glucose breath test) and must be performed on a separate day. Tests should be completed and posted back to Gastrolab within three weeks of performing first test.