CSIA ASEA 2018 - Organisation Nomination Form

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Before you begin...

If your organisation is submitting nominations in more than one award category, a separate entry form must be completed for each submission.

Please note that this form auto saves your responses so if you are submitting more than one nomination, please ensure that you have updated the details correctly.

There are five (5) sections in this form, which should be used to explain the project, team or organisation's performance, and why you feel it should be considered for the relevant award category.

Please note that there is a strict word limit of 500 words per section.

If you would like to review the questions in this form before you complete them, you can hover over the question timeline to see what is coming up.

You can also access FAQs about the ASEAs program here, and if you need help you can contact CSIA on 1300 912 700 or via email at awards@csia.com.au.
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Nominator Details* This field is requiredHere we require the details of the individual who is putting forward this nomination.
Nominator Name
Nominator Organisation
Organisation A.B.N
Nominator Job Title
Nominator Email
Nominator Mobile
Nominator Landline Business
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Has your organisation entered the Australian Service Excellence Awards before?
YESNO
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Category* This field is requiredPlease select only ONE (1) box below
Customer Service Project of the Year
Customer Service Team of the Year
Customer Service Organisation of the Year - Large Business (more than 500 employees)
Customer Service Organisation of the Year - Medium Business (90-500 employees)
Customer Service Organisation of the Year - Small Business (less than 90 employees)
Customer Service Organisation of the Year - Government / Not for Profit
Customer Service Organisation of the Year - Retail
Service Excellence in a Large Contact Centre (100+ FTEs)
Service Excellence in a Medium Contact Centre (20-100 FTEs)
Service Excellence in a Small Contact Centre (less than 20 FTEs)
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Is your nomination for* This field is required
Project
Team
Organisation
Contact Centre
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Project Nomination Details* This field is requiredPlease ensure that your organisation / department and project name is written accurately. This information will be used to create your certificate if you are a finalist and/or a winner.
Organisation Name (include department or division, if applicable)
Project Name
Completed
Ongoing
Is this project already complete?
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Team Nomination Details* This field is requiredPlease ensure that your organisation / department and team name is written accurately. This information will be used to create your certificate if you are a finalist and/or a winner.
Organisation Name (include department or division, if applicable)
Team Name
Team Size (head count)
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Organisation Nomination Details* This field is requiredPlease ensure that your organisation / department name is written accurately. This information will be used to create your certificate if you are a finalist and/or a winner.
Organisation Name (include department or division, if applicable)
Small (<90)
Medium (90-500)
Large (>500)
Organisation Size (number of employees)
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Contact Centre Nomination Details* This field is requiredPlease ensure that your organisation / department and contact centre name is written accurately. This information will be used to create your certificate if you are a finalist and/or a winner.
Organisation Name (include department or division, if applicable)
Contact Centre Name
Small (<20 seats)
Medium (20-100 seats)
Large (>100 seats)
Contact Centre Size (seats)
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Key Contact Details* This field is requiredThese are the details of the individual with whom you want CSIA to liaise regarding your nomination/s.
Key Contact Name
Job Title
Key Contact Phone / Mobile
Key contact Email
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Organisation Address* This field is required
Street Address
Street Address Line 2
City
State
Postal Code
United States
Please Select
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Judging CriteriaThe questions that we ask are related to the core elements of the International Customer Service Standard (ICSS: 2015-2020). We’d recommend reviewing the Standard as a way of familiarising yourself with some of the issues and factors that may be considered in judging your submission. Where possible, please provide specific examples of how the nominee has delivered against the core elements of the Standard, as referenced below:
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Overview of project, team, or organisation* This field is requiredPlease provide an explanation of the project, team, or organisation and why you feel that they should be considered for an ASEA.
0/500
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Ok
Ok
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Learning and growth perspective* This field is requiredHow has the project, team, or organisation improved the skills and talents of staff to deliver superior customer service? How have they ensured that the organisation overall is delivering customer service excellence?
0/500
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Ok
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Operational perspective* This field is requiredHow has the project, team or organisation ensured a consistent level of customer service within the organisation? How has the project, team or organisation been innovative in ensuring a better level of customer service? If applicable, how have they ensured after sales service is delivered?
0/500
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Ok
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Service perspective* This field is requiredHow has the project, team, or organisation worked with customers, suppliers and partners to deliver a better quality of product or service for the organisation? If applicable, how have they used market trends and industry best practice to deliver better customer service? How has it built long-term relationships with customers?
0/500
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Ok
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Finance and governance perspective* This field is requiredHow has the project, team or organisation created growth in revenue, cost efficiencies and profit for the organisation in delivering superior customer service? If applicable, how has corporate social responsibility played a role in this?
0/500
Small
Normal
Large
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Ok
Ok
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Optional: Attach supporting documentsIf you have documents that support your nomination, please upload them here.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Browse Files
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ASEAs 2018 Terms and Conditions* This field is required
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Payment Options* This field is required
Pay via Credit Card
Pay via Invoice
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Payment* This field is requiredPlease note that individual CSIA member discounts only apply to the nominee, not the nominator. Not sure if you're eligible for the member price? Contact us at membership@csia.com.au or call 1300 912 700.
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ORDER SUMMARY
GSTAUD
SubtotalAUD
Total costAUD
Organisation Nomination - Member
$545.00AUD+Remove
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Organisation Nomination - Non-Member
$765.00AUD+Remove
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Total: $0.00AUD
Credit Card Details
First Name
Last Name
Credit Card Number
Security Code
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Expiration Month
2018
2018
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Expiration Year
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