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The ALGIM CX Toolkit is a web based resource providing a variety of tools and information for managing and improving your organisation's customer service.
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The ALGIM CX Toolkit is an initiative by ALGIM to provide the local government community with customer service tools and resources to support their customer service journey.
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The resources provided in the ALGIM Customer Experience Toolkit benefit a wide audience including: customer service managers and team leaders, customer service team members, front-line staff, supervisors and managers of council functions e.g. libraries, aquatic centres, visitor centres etc.
For more information please contact ALGIM at suzee@algim.org.nz
Please note that the Best Practice Module is a compulsory module and will be automatically included in your order if you are purchasing CX Toolkit modules for the first time.