Aldinga Day & Night Surgery Patient Feedback

We appreciate you taking the time to complete this short questionnaire. There are no right or wrong answers.

We respect your privacy and your feedback will only be used to help us improve our service.

We ask for your email address, as we want to ensure that no spam is sent to us, and we may need to verify it. If you would like us to contact you about your feedback, please let us know at the end of this form

It should only take 2 minutes, unless you have a lot of specific feedback in the final question.

Email*

example@example.com

Are you usually able to see the doctor of your choice?*

YesNo

If no, are other options offered to you when your doctor is unavailable?*

YesNo

Do staff ask if you need longer than a standard appointment when you book to see the doctor?*

YesNo

If no, do you feel that you can ask for a longer appointment?*

YesNo

Have you ever needed to contact the doctor by phone?*

YesNo

If yes, was your call returned in a timely fashion or as advised by the receptionist?

YesNo

Have you ever needed to access care outside of surgery hours?*

YesNo

If so, was the advice offered regarding alternative options helpful?

YesNo

Have you ever asked for a home visit?*

YesNo

Do you feel that you are treated respectfully by all staff, including GPs?*

YesNo

Do you feel that your telephone enquiries are dealt with appropriately and respectfully? *

YesNo

Do you find the waiting area is comfortable and well set up?*

YesNo