To ensure you receive the part you require have a look at Exploded Views on the SR Suntour website and find the exact part you need.
Before submitting a Defect Assessment have a look at these Tech Videos on the SR Suntour website.
They resolve over 90% of issues we receive.
A wheel warranty covers any building faults or manufacturing defects that may become evident during normal riding.
Nipples and spokes will only be covered under warranty if there is evidence of an unusual amount of breakages or failures that wouldn't usually occur under the wheels recommended riding conditions.
Wheels will not be covered under warranty if it has been used outside recommended riding conditions or damaged has occurred by user error, such situations include but not limited to:
If you believe a wheel is defective please complete the form below and we will contact you as soon as possible.