SOCI Technical Request or Issue

  • Submit a Request or Report an Issue

    HCISS Technical Ticket

  • This form is designed to make it easy to submit your request or issue so that HCISS Technical Staff can assist as effectively as possible. 

    Requests or issues submitted through this form will be processed by Technical Staff, who will be in touch via email.  

    Please understand that if you do not provide us with enough notice, we are limited in how much we can help. 


    Issues     are when things aren't functioning correctly, go missing or can't be used effectively.

    Requests are new things or adjustments to existing facilities or services.  

  • Are you reporting an issue or submitting a request?*
  • Is this a large impact issue or outage that impacts more than one person? e.g. Is a whole class being impacted / interrupted right now? Use this option judiciously, please.

  • Please submit this form AND contact the HCISS Technical support line below:

    Technical Support Line:

    (02) 49 854 542

    Monday-Friday 9am-5pm

  • Do you want to talk to a member of technical staff via Zoom about this issue?
  • What area does this impact?*

  • Request - Technical Ticket Submission

    Please provide information regarding your request
  • Is this a Booking Request due to the Booking System being down?*

  • Ad Hoc Booking Request

    Please enter your Booking Request details below and the technical team will be in contact as soon as possible
  • What kind of booking do you require?*
  • Which vehicle do you require?*
  • Booking Start Date*
     - -

  • Day Booking

    Day View
  • Do you require equipment or a room?*
  • Until

  • Multi-Day Booking

    Week View
  • Please select desired Drop-Off Time*
     - -
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  • What date do you need this request to be in effect?*
     - -

  • Your Details

  • Issue - Technical Ticket Submission

    Please provide information regarding your issue
  • Where is this issue occurring? (please select all that apply)*
  • Which Traka Key Box are you trying to access?*
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  • Your Details

  • Should be Empty: