• PRE-COMMENCEMENT OF REPAIRS, LEGITIMATE EXPENSES PAYMENT BREACH - IDR FORM

    AMBRA has compiled this Internal Dispute Resolution (IDR) business tool as a guide to help our members lodge and resolve disputes between our members and Insurers under the Motor Vehicle Insurance and Repair Industry Code of Conduct (the "Code"). This tool should not be used or relied upon as a substitute for legal, financial or other professional advice. Your use of this tool is at your own risk. The use of this tool does not guarantee compliance with all aspects of existing legislation, regulations or codes. The business remains solely responsible for its compliance obligations. The results produced by this tool are hypothetical and may not accurately affect your business. The data and formulae used within this tool may change at any time, without notice. Whilst this tool has been prepared with all due care, AMBRA does not accept any liability to any person, business, firm or company, for any loss suffered in connection with the use of, or reliance on, this tool, the information it produces, its contents, data, or part(s) thereof. Further, AMBRA does not accept any liability for any variations, deletions or additions to this tool, the information it produces, its data or part(s) thereof. AMBRA excludes, to the maximum extent permitted by law, any liability for any act or omission to any person, business, firm, company or third party that may arise as a result of the use of, or reliance on, this tool, its contents, data or parts(s) thereof.
    PRE-COMMENCEMENT OF REPAIRS, LEGITIMATE EXPENSES PAYMENT BREACH - IDR FORM
    • Know Your Code 

    • Download to read and/or apply the Motor Vehicle Insurance and Repair Industry Code of Conduct  by taking this link. 

    • The Problem You Have 

    • Payment for Repairs: I have read and understood the Motor Vehicle Insurance and Repair Industry Code of Conduct commencing 1 May 2017, and note my obligations and those of insurers detailed under the Code.

      First and foremost I say the insurer has breached the Code at Clause 1 - Standards of fair-trading, process and transparency in the relationship between Insurers and Repairers because they failed to be open (transparent) in their dealing with me because they have not satisfactorily explained why they refusing to pay me for legitimate repair work as defined by the Code at the pre-commencement stage (i.e. prior t a 'repair Authority'being issued by the insurer.  

      I also say specifically that the insurer has breached its obligations under Clauses 8.1 and/or 8.2 and/or 8.3 of the code.  The insurer is required under Clause 10 and sub-Clause 10.3 (a) to make their determination within 2 business days after reciveing this IDR.

    •  
    • I therefore say that the insurer has breached both the letter and spirit of the Code, and I request that this matter be reviewed in a timely fashion and within the Guidelines stipulated within the Code.

    • REPAIRER'S DETAILS

    • Repairer's Details 
    •  - - :
    • Insurer's Details 
    •  -

    • Vehicle Details

    • Vehicle Details 
    • Repair Status 
    • Alleged Breach of Code 

    • Alleged Breach of Code

    • INSTRUCTIONS

      When completing the check box below select only those clauses that apply to your dispute.

    • 1. Principles of the Code:

    • 8. Payment of Repairs

    • Upload Deed of Assignment 
    • Upload a File
      Cancelof
    • Upload a File
      Cancelof
    • Upload a File
      Cancelof
    • Remedy Requested 

    • I have provided all relevant invoices and documentation to the insurer under 9.4 of the code i.e. "Repairers will provide sufficient evidence to an Insurer to substantiate their claims for costs in relation to parts and work undertaken in a repair for that Insuer". I seek that the Insurer makes full payment to me.

    • IDR 'In-Progress' Records 
    • Upload a File
      Cancelof
    • Failure to Respond 
    • IDR Lodgement Advice 

    • Please note: by hitting the submit button below, you are submitting a draft version of your IDR to AMBRA only. You will receive an email with your draft IDR.

      You can repeat the process as many times as you like until you are satisfied your final version is ready for submitting.

      If you would like someone to review your draft please call your state division manager for further assistance.

      Once you are satisfied that your submission is complete, notify Vanessa Gibson at the VACC (idrambra@vacc.com.au) by reply email and she will lodge your IDR submission to the Insurer via the Code Advisory Committee (CAC) website

    • Get PDF & Edit 
    •   
    • Should be Empty: