Unsafe or Unroadworthy Vehicle Breach

UNSAFE OR UNROADWORTHY VEHICLE BREACH - IDR FORM

AMBRA has compiled this Internal Dispute Resolution (IDR) business tool as a guide to help our members lodge and resolve disputes between our members and Insurers under the Motor Vehicle Insurance and Repair Industry Code of Conduct (the "Code"). This tool should not be used or relied upon as a substitute for legal, financial or other professional advice. Your use of this tool is at your own risk. The use of this tool does not guarantee compliance with all aspects of existing legislation, regulations or codes. The business remains solely responsible for its compliance obligations. The results produced by this tool are hypothetical and may not accurately affect your business. The data and formulae used within this tool may change at any time, without notice. Whilst this tool has been prepared with all due care, AMBRA does not accept any liability to any person, business, firm or company, for any loss suffered in connection with the use of, or reliance on, this tool, the information it produces, its contents, data, or part(s) thereof. Further, AMBRA does not accept any liability for any variations, deletions or additions to this tool, the information it produces, its data or part(s) thereof. AMBRA excludes, to the maximum extent permitted by law, any liability for any act or omission to any person, business, firm, company or third party that may arise as a result of the use of, or reliance on, this tool, its contents, data or parts(s) thereof.

Know Your Code
Download to read and/or apply the Motor Vehicle Insurance and Repair Industry Code of Conduct by taking this link.

The Problem You Have
I have read and understood the Motor Vehicle Insurance Repair Industry Conduct of Conduct commencing 1 May 2017, and note my obligations and those of insurers detailed under the Code. I say that the insurer has breached its obligations under Clauses 4.2b (v) of the Code.

In summary, the following has occurred:

	Most Relevant
1. I have informed the insurer and the insured that the motor vehicle the subject of the claim was not safe to drive or roadworthy, and should not be driven.
2. With this knowledge, the insurer has requested that the insured drive the vehicle in an unsafe and unroadworthy condition.

I therefore say that the insurer has breached both the Letter and the Spirit of the Code and I request that this matter be reviewed in a timely fashion and within the guidelines stipulated by the Code.
Type of relationship with Insurer based on this repair claim*
if 'other' please explain the arrangement you have with the accident driver.
REPAIRER'S DETAILS

Repairer's Details
Date of Entry

DayMonthYearHourMinutesAM/PM Option
State and Territory*
State Based MTA Membership Number
Repairer's Business Name
Full Name of Person Authorised to Make this Submission*

First NameLast Name
E-mail Address (Repairer)*
Repairer's Telephone
Repairer's Business Address*

Street Address

Street Address Line 2

SuburbState / Territory

Post CodeCountry

Insurer's Details
Insurance Company Details*
Claim Number*
Contact/Assessor

First NameLast Name
Contact/Assessor

Area CodePhone Number
Contact/Assessor Email
Vehicle Details

Vehicle Details
Make*
Model*
Year*
Registration Number
VIN

Repair Status
Repair Status*

Repair work on the vehicle has not commenced.Repair work on the vehicle has commenced.Repair work on the vehicle has been completed.
Brief explanation (optional):

Upload Relevant Files
Attach Relevant Documentation #1

Upload a File

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You can also cut and paste email records about the issues into the box below.
Attach Relevant Documentation #2

Upload a File

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You can also cut and paste email records about the issues into the box below.
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Remedy Requested
What outcomes are you seeking?*
What action do you think will settle the dispute?

IDR 'In-Progress' Records
Follow up messages from the Insurer and the Repairer
Up load a supporting document

Upload a File

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Failure to Respond
Repair Dispute Breach

Failed to respond to Clause 10 breach in 2 days
IDR Breach

Failed to acknolwedge IDR submission in 3 days (Clause 11.2)Failed to conclude the IDR process in 9 days (Clause 11.2)

IDR Lodgement Advice
Please note: by hitting the submit button below, you are submitting a draft version of your IDR to AMBRA only. You will receive an email with your draft IDR.

You can repeat the process as many times as you like until you are satisfied your final version is ready for submitting.

If you would like someone to review your draft please call your state division manager for further assistance.

Once you are satisfied that your submission is complete, notify Vanessa Gibson at VACC (idrambra@vacc.com.au) by reply email and she will lodge your IDR submission to the Insurer via the Code Advisory Committee (CAC) website

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