It is made clear to the Insurer that this compliant is made by the repairer, who is exercising their right under the MVI&R Code of Conduct (the 'Code"), to invoke resolution Clause 10 Repair Dispute Resolution - This clause applies to disputes that arise prior to the commencement or completion of a Repair. The specific complaints against breaches to Code include Clause 1 breaches – i.e., in respect to (a) honesty, integrity and good faith dealings with each other; (b) provision of services to customers; and (C) failing in standards of fair trading, process and transparency in their relation with the repairer for this claim. The insurer's assessor’s behaviour was such, either with or without instruction from their up manager, that Clause 4 breaches occurred. I say that in the sense that the insurer-repairer behaviour breaches centred on the estimation process were compromised to the detriment of both the repairer and their vehicle owner/policy holder. Moreover, this misconduct on behalf of the assessor created Clause 6 breaches - the estimate, repair and authorisation process. I, the repairer, can foresee further complications for me and the owner of the vehicle if I was to capitulate to the forceful instructions by the insurer to use ‘change-over’ parts if they are not new, genuine parts. This, situation, if not overturned, would potentially see me breach my Code obligations under Clause 4.1 in that “the repairer will (a) provide estimates and carry out repairs that are in accordance with:(i) the documented manufacturer’s technical specifications”. Furthermore, I say breaches are made at Clause 4.3 of the Code in which the Assessor concerned did not demonstrate current competence in that they failure to show me in their behaviour practice consistent with the AUR competency standards stipulated in the Code for ongoing training and development of Assessors. It is these standards of competence which I understand need to be met and practiced currently in the field/my workplace. It is also point out that under sub-clause 6.2 (c) it is the repairers’ responsibility to cost parts in so far as they apply to a repair in the repairers estimate/quote and not the right of the insurer. The repairers’ actions to do this is also consistent with the repairer abiding by the Code at 4.1 (a) (i) following documented manufacturers specifications to use new, genuine parts. The Insurer imposed on the repairer their will for the repairer to abandon the Code and use 'change over parts'. This forceful instruction was made even after the 'Repair Authority' was issued in which the repairer submitted a Code complaint estimation to win the work. Further leaving me bewildered at the insurers actions.