Quality Check

Return Request Form
1. Type in your details below (or print the form and write them in)
2. Click on ‘Print this form’ below
3. Click on the ‘Address Label’ and print the label
4. Make sure all Petrol/Oil is drained from the item if necessary.
5. Put the completed Return Form in the box with the item being returned
6. Attach the printed Address Label to the box
Contact Name*

PrefixNameSurname
E-mail*
Phone Number*

Area CodePhone Number
Preferred contact method*

EmailPhone
Pick up Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
RMA Number*
Returns not accepted without the RMA provided via email
IMPORTANT:

Not including the RMA number provided to you by email could seriously impact the turnaround time of your item.
Reason for Return *
(The technician assessing your item does not have access to previous correspondence. Please provide history of issues with the item itself.)
Level of Satisfaction
Warranty Terms and Conditions
We offer a 12 month warranty on all products used for private household use from the date of purchase. The use of products for commercial purposes has limited warranties. Check the website for more information.
Returns

Prior to returning the item, we recommend you review the following points as the warranty will not be honoured in these cases:
- Failure to follow instructions clearly outlined in the manual
- Failure to follow instructions provided via email.
- Failure to adequately maintain the equipment
- Neglect, misuse, or abuse
- Modifying, altering or tampering with the unit other than for routine servicing
- Failure to package the unit adequately to prevent damage in transit
In the above instances, the sender will be charged a service fee and freight charges for both directions. Where money is owed for repairs and/or freight, we are entitled to hold onto the item until payment is made.

Until the nature of any fault is determined, the resolution we offer may vary.

The outcome of the inspection to take no longer than 8 business days from the date the item is received by our service department.

I have read and agreed to the warranty conditions attached.
Customer Signature*
Enter the message as it's shown*
Return - Shipping Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Office Use Only

Golden Brown Staff
Office Staff Used

Item was packaged sufficiently and securely by the customer to prevent freight damage during transit.Item was drained of petrol and oil (where appropriate).Item has not been altered or tampered with in any way.Item has not been utilised for purposes other than its intended use.Item has not been used for commercial purposes.Have you sent a video to our Customer Service Team?
Should be Empty:

Return Request Form

Office Use Only