I have read and understood the Motor Vehicle Insurance Repair Industry Conduct of Conduct commencing 1 January 2016, and note my obligations and those of insurers detailed under the Code. I say that the insurer has breached its obligations under Clauses 4.2(b) (i) and 9.2 (a) & (b) of the Code.
In summary the following has occurred:
1. The insurer did not provide me with the relevant details about their parts policy which they are required to provide to me in clear and plain English.