Warranty Claim Form

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You can learn more about consumers' rights and your obligations by visiting the ACCC website

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LODGE A WARRANTY CLAIM

Note:
*A refund or replacement / parts will not be provided if products are being misused, mishandled, mistakenly installed or damaged during installation. In this instance the Cost of replacement Parts will be the responsibilty of the customer.

*You are required to notify us within 3 working days in the event that the item arrives damaged. (Transit Damage)

*12 Month Warranty Period from date of delivery for General Domestic use. A Limited warranty period may apply on items uses for non domestic / commercial use. Refer to the warranty period indicated on the product details page.

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Name* This field is required.Must Match the Name Supplied on Order details

First Name

Last Name

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Phone Number* This field is required.

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Email* This field is required.

example@example.com

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Enter the Order/ Receipt NumberIf you don’t have this then skip to the next step

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Please attach Proof of purchase (receipt or invoice)If you don’t have this then please go back to the previous step and enter your order number

Drag and drop files here

Select files to upload

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Picked up or Delivered* This field is required.

Picked up from Sydney Warehouse (Guildford NSW)

Item Was Delivered to my Address

I Picked it up from a Transport Depot

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When was this Picked up/ Delivered?* This field is required.Not sure? Then skip to the next step

Date

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Which item/s in Your order are you referring to?* This field is required.Enter the Product Code/s

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What is Wrong with this item/s?* This field is required.Please Select the Option that best describes your issue

Part was missing / Incorrect Part Supplied

Item Received Was Damaged In Transit

I damaged / broke / lost parts

The item has stopped working or has developed a fault

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Describe the Issue or List the Part Number that was damaged /missing or was incorrect* This field is required.

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Attach any supporting Videos or Photos of the Issue /damage this will speed up the claim process* This field is required.

Drag and drop files here

Select files to upload