Warranty Claim Form

1

Enter your Order Number* This field is required.

2

Please attach Proof of purchase (receipt or invoice)If you don’t have this then please go back to the previous step and enter your order number

Drag and drop files here

Select files to upload

3

Name* This field is required.Must Match the Name Supplied on the Order

First Name

Last Name

4

Email* This field is required.

example@example.com

5

Your Phone Number* This field is required.

6

Picked up or Delivered* This field is required.

Picked up from Sydney Warehouse (Guildford NSW)

Item Was Delivered to my Address

I Picked it up from a Transport Depot

7

When was this Picked up/ Delivered?* This field is required.

Date

8

Which item/s in Your order are you referring to?* This field is required.Enter the Product Code/s

9

What is Wrong with this item/s?* This field is required.Please Select the Option that best describes your issue

Missing Parts / Incorrect Part Supplied

Incorrect Item Received

Item Received Was Damaged In Transit

I damaged / broke / lost parts

The item has stopped working or has developed a fault

The Item is Faulty / Not Functioning

10

List the Part Number/s* This field is required.Provide the Part Number as shown in the instruction Manual

11

Please Describe the issue* This field is required.

12

Did you purchase Transit Protection?* This field is required.This was optional at the time of Ordering

YESNO

13

Attach any supporting Videos or Photos* This field is required.

Drag and drop files here

Select files to upload

14

In this case you will be responsible to pay for the repair or the replacement parts

Please email us the list of parts required for a quote

parts@msdirect.com.au

(Provide a Copy of Invoice, Part numbers and quantity required as listed in the product assembly manual)

If Parts are not available for the product purchased then you may need to have the item repaired by a qualified furniture repairer at your expense