Client Complaint Form

Complaint Form

We welcome your complaint because it gives us an opportunity to address the problem and improve the quality of our service for everyone. For more information about your rights and alternative ways to make a complaint see our How to Make a Complaint brochure. Your complaint will be treated with fairness, respect and confidentiality. We will respond to you promptly and your complaint will not negatively affect the service you receive. You can choose the person at TBBCT who you would like to be your key contact regarding this complaint.

Date of making complaint

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About You

Providing your details is optional. However if you do so we will be able to let you know the outcome of your complaint.

First Name

Surname

Address

Phone

Email

About the Situation

Date of incident

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Approximate time (optional)

Please describe what happened

What outcome would you like to see as a result of this process?

Please note here if you have a preferred key contact at TBBCT to communicate with you about your complaint

What to do with your Complaint

Submit online: click submit at the bottom of this form; or Print and post it to our head office: Private and Confidential The Manager Tweed Byron & Ballina Community Transport Shop 9/14 Middleton Street Byron Bay 2481; or Email: phil@community-transport.org.au.

Office Use Only

Complaint number

Staff member handling complaint

Comments