2. Payment for Services
Family will pay a monetary compensation to Heaven Sent Nanny a non-refundable application fee in the amount of $199.00 to receive contact information of screened candidates.
Upon hiring a Nanny (in home childcare provider) from Heaven Sent Nanny the monetary payment for the services completed by Heaven Sent Nanny is non-refundable and will be in the amount of $3,299.00 & is due within 72 hours of the Nanny accepting the job. Family understands & agrees once they pay the fee that Heaven Sent Nanny has done what we hired them to do; which is to find the family a Nanny to hire. Family will be responsible for the transportation cost of the Nanny to and from the Family home. There is a 60-day free replacement offer to qualified families. There is also a discount for return Families.
Terms of the free replacement offer. A free replacement may be attempted to qualified families up to the 60th day of the Nannies start date. If a Family wishes to replace their Nanny within the first 60 days, they must send a written request to Heaven Sent Nanny with their intent. Heaven Sent Nanny will make the best effort to provide replacement candidates to the family after the receipt of the written notice. Family does understand that while Heaven Sent Nanny will make their best effort to provide candidates to the family, Heaven Sent Nanny cannot guarantee that at the time of the replacement request that the nannies available are suitable for the family. The family may take up to 3 months or at least 10 Nanny Newsletters before Heaven Sent Nanny can decide that it may not be possible to find a suitable replacement. If the family would like to extend their search they must inform Heaven Sent Nanny in writing.
Short term placements
The cost for a short term/emergency Nanny (3 months or less)
is a non-refundable service fee in the amount of $2000.00.
If the short/term emergency Nanny stays past the 3 months, then the Family will be charged a non-refundable fee's that add up to the cost of a regular priced service/placement fee.
If the Nanny and Family decide to continue working together and want to make the short term a permanent placement the Family will be charged the remaining amount of the Placement fee.
If a replacement is agreed upon within the first 9 months from the day the nanny started and is completed there is an additional non-refundable service fee due of half the amount of the Service Fee. This is only available within the first 9 months of the Nannies start date.
Family understands this is a one-time non-refundable fee. Family accepts all risks associated with hiring Nanny/in home childcare provider. Once Family makes the payment for services they have agreed that Heaven Sent Nanny has completed the services to their satisfaction that they were hired to do. The compensation for services provided shall be payable in a lump sum payment & is due within 72 hours of childcare provider/ Nanny accepting the Family's job offer. At the time of payment Family does agree that Heaven Sent Nanny has screened the childcare provider to the complete satisfaction of the hiring Family. Hiring Family understands that they can request at any time any documentation that Heaven Sent Nanny used to screen the childcare provider, references sheets, copies of background reports, driving records and references letters that Heaven Sent Nanny has obtained by the applicant. Family understands in home provider may not start employment until all fees have been paid. Family understands that any decision made by a Nanny after accepting employment by a family is not the responsibility of Heaven Sent Nanny. Heaven Sent Nanny will not refund any monies based on a Nannies decision. Family takes full responsibility of their employee. Late fees may accrue in the amount of $250 if monies due are not paid within 72 hours after the acceptance of employment from the in home childcare provider/nanny.