Terms and Conditions
Missed or cancelled lessons
For Term Swimming, you can apply for a makeup lesson in lieu of a missed lesson by completing a Makeup Lesson Request Form. The Swim School Coordinator will then contact you. Make up lessons are subject to the availability of places in a class. (Not available for Holiday Swim Week)
A credit may be issued if your child is sick and unable to attend their class. A Doctor's Certificate and a Credit Request Form must be provided within 1 week of a missed lesson. Each Credit Requst will be assessed on a case-by-case basis.
Those enrolled for Private lessons who cannot attend must notify the centre 3 hours prior to their lesson in order to receive a credit. If less than 3 hours' notice is provided, a cancellation fee of 50% of the class fee will apply. If no notice is provided, a credit will not be provided.
Please note that all credits for Term cancellations will incur a 20% cancellation fee, (with exception of a Doctor's Certificate).
The cancellation fee is taken from the total remaining fee at that date. Credits for the remaining lessons are calculated from the date Swim School administration is notified of the cancellation in writing.
Credits are not given for previous term enrolments under any circumstances.
Credits kept on family accounts will only be kept for a total of 1 year and thereafter written off.