TERMS AND CONDITIONS
PAYMENT OF FEES
1. Payment in full
Bookings will not be confirmed until full payment is received.
If your child is unable to attend a session you will still be charged the full fee. There are no fee reductions if your child misses a session. Private health receipts are not issued in the case of missed sessions.
2. Payment Plan
The deposit is required before the program begins to secure your child's booking. The schedule for payments will be provided to you before the program begins. Payment will automatically be deducted from your card in accordance with the Credit Card Authorisation form. If the Authorisation form is not provided, payment will be required in full before your booking is confirmed.
If your child is unable to attend a session you will still be charged the full fee. There are no fee reductions if your child misses a session. Private health receipts are not issued in the case of missed sessions.
CANCELLATIONS & REFUNDS
3. Booking deposits and the initial 30 minute consultation are non-refundable.
4. If you have paid for the program in full and decide not to proceed for whatever reason and it is within 14 days of the group start date, there are NO REFUNDS.
5. If you have paid for the program in full and decide not to proceed for whatever reason and it is not within 14 days of the group start date, we will issue a refund (less admin fee). The remaining balance will be refunded by direct bank transfer 2 – 4 weeks after we receive your notification.
6. If you have chosen the payment plan and then decide not to proceed, for whatever reason, the deposit will not be refunded.
7. No refunds will be issued once the program has commenced.
8. If your child commences the group program and you decide not to continue for whatever reason, there are NO REFUNDS.
9. We reserve the right to change the scheduled date and/or time to make sure we meet the minimum number of participants ( 4 participants). If there is a scheduling change we will contact you within 3 to 5 days of the scheduled start date to advise the new date and time. If you are unable to attend the group on the new start date, we will provide a credit for a future group or individual sessions.
ENROLMENTS
10. Parents (or Guardians) must complete and sign the enrolment form and return it to Positive Families before the group begins.
11. Enrolments are processed on a first-come basis and places can only be confirmed with payment in full and acknowledgement of agreement of the Terms & Conditions of Enrolment.
12. If a child commences in the group and we consider the program to be unsuitable, we reserve the right to withdraw the child. In this situation, any remaining credit may be transferred to individual sessions only.
THE GROUP
13. The age ranges advertised for each level are indicative only. If at the Program Director's discretion, the ages within a group are varied, the age differences will be no more than 3 years. (Please note we have not had to vary group ages since the program commenced in 2008).
14. The groups consist of boys and girls and there may be any configuration when the group begins.
15. Confident Kids makes no guarantees of any kind in terms of educational outcomes and disclaims all responsibility or liability for direct or consequential damages resulting from participation in the program. There are no guarantees that attending the group will "fix" an issue. Your child may require individual therapy sessions in order to explore issues and concerns in more depth with the psychologist.
16. Children participating in the Confident Kids Program are expected to demonstrate appropriate behaviour during the sessions at all times. Inappropriate behaviour, including disruptive behaviour or non-compliant behaviour, which in turn affects other children from fully participating in the program will result in exclusion from the group.
MISSED SESSIONS
17. If your child is sick or unable to attend a session there are no payment deductions for missed sessions. An individual 50-minute makeup session can be booked at the reduced rate of $120.00 (A private health receipt will be issued in this instance).
PHOTOS AND OTHER MEDIA
18. Occasionally, the facilitator may take a group photo as a momento to give to each child at the final session. On occasion, we may video the group practicing skills in order to provide feedback. Any media is only taken to assist the group and remains confidential. Please advise us in writing prior to the commencement of the program if you have any concerns.