CONFIDENT KIDS PROGRAM
TERMS AND CONDITIONS
Bookings are not confirmed until full payment is received.
Enrolments are processed on a first-come basis and places can only be confirmed with payment in full and agreement of the Terms & Conditions of Enrolment.
If your child is unable to attend a session you will still be charged the full fee. There are no fee reductions if your child misses a session. Private health receipts are not issued in the case of missed sessions.
CANCELLATIONS & REFUNDS
Booking deposits and/or the initial 30 minute consultation are non-refundable.
If you have paid for the program in full and decide not to proceed for whatever reason and it is within 14 days of the group start date, there are NO REFUNDS.
If you have paid for the program in full and decide not to proceed for whatever reason and it is not within 14 days of the group start date, we will issue a refund (less $50 admin fee and intial consult fee). The remaining balance will be refunded by direct bank transfer 2 – 3 weeks after we receive your notification.
NO REFUNDS WILL BE ISSUED ONCE THE PROGRAM HAS COMMENCED.
If your child commences the group program and you decide not to continue for whatever reason, there are NO REFUNDS.
We reserve the right to change the scheduled date and/or time to make sure we meet the minimum number of participants ( 4 participants). If there is a scheduling change we will contact you within 3 to 5 days of the scheduled start date to advise the new date and time. If you are unable to attend the group on the new start date, we will provide a credit for a future group or individual sessions.
The age ranges advertised for each level are indicative only. If at the Program Director's discretion, the ages within a group are varied, the age differences will be no more than 3 years. (Please note we have not had to vary group ages since the program commenced in 2008).
The groups consist of boys and girls and there may be any configuration when the group begins.
Confident Kids makes no guarantees of any kind in terms of educational outcomes and disclaims all responsibility or liability for direct or consequential damages resulting from participation in the program. There are no guarantees that attending the group will "fix" an issue. Your child may require individual therapy sessions in order to explore issues and concerns in more depth with the psychologist.
Children participating in the Confident Kids Program are expected to demonstrate appropriate behaviour during the sessions at all times. Inappropriate behaviour, including disruptive behaviour or non-compliant behaviour, which in turn affects other children from fully participating in the program will result in exclusion from the group.
If a child commences in the group and we consider the program to be unsuitable, we reserve the right to withdraw the child. In this situation, any remaining credit may be transferred to individual sessions only. (There are no refunds)
Payment of the program does not guarantee automatic entry to the program.
If your child has complex issues or a pre-existing diagnosis, or currently attends regular psychology sessions with another psychologist, we will discuss this with you in the initial consultation.
We may recommend that your child attend individual sessions with us prior to participation in the group program to ensure they are comfortable and rapport has been established.
If you choose not to do so and you have already paid in full, we will refund your payment (less the $50.00 admin fee and initial consultation cost). The remaining balance will be refunded by direct bank transfer 2 – 3 weeks after we receive your notification.
If your child is sick or unable to attend a session there are no payment deductions for missed sessions. An individual 50-minute makeup session can be booked at the reduced rate of $120.00 during the period of the group program your child is enrolled in, A private health receipt will be issued in this instance. Bookings from 5.00pm weekdays and Saturdays incurs an additional $15.00 surcharge.
PHOTOS AND OTHER MEDIA
Occasionally, the facilitator may take a group photo as a momento to give to each child at the final session. On occasion, we may video the group practicing skills in order to provide feedback. Any media is only taken to assist the group and remains confidential. Please advise us in writing prior to the commencement of the program if you have any concerns.