Permission and consent
When we record and use your personal information we:
only access it when we have a good reason
only share what is necessary and relevant
don't sell it to commercial organisations
We need to record information about you to help with your enquiry. We have a legitimate interest to do this.
Special category personal data
We need your consent to record and use your special category personal data
We need your explicit consent to use some information, including your ethnicity, religion, health conditions and sexual orientation.
If you agree, we'll use this information, which is known as 'special category personal data', to:
- give you advice
- help us gather data to improve our services
- support our research in a way that you can't be identified
We'll make sure all your information is kept safe in our secure case management system.