• Children's Centre Referral form

  • We may be able to contact the client in response to this referral within a few days, but it may take us a few weeks, depending on the volume of referrals. Where urgent assistance is required, in addition to completing this referral form, please advise the client to contact Citizens Advice as soon as possible on 0808 278 7997.

  • You need to obtain the clients permission to record their details before you can continue with the rest of the form. 

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  • Client consent

    At Citizens Advice we must ask for your consent to record, use or share personal information. This form is used to do that. For more information, please see the Citizens Advice Devon privacy policy.

     

    Permission and consent

    When we record and use your personal information we:

    only access it when we have a good reason
    only share what is necessary and relevant
    don't sell it to commercial organisations
    We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

     

    Special category personal data

    We need your consent to record and use your special category personal data

    We need your explicit consent to use some information, including your ethnicity, religion, health conditions and sexual orientation.

    If you agree, we'll use this information, which is known as 'special category personal data', to:

    • give you advice
    • help us gather data to improve our services
    • support our research in a way that you can't be identified

    We'll make sure all your information is kept safe in our secure case management system.

  •  

    Permission and consent

    When we record and use your personal information we:

    • only access it when we have a good reason
    • only share what is necessary and relevant
    • don't sell it to commercial organisations

    We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

  • Special category personal data

    We need your consent to record and use your special category personal data

    We need your explicit consent to use some information, including your ethnicity, religion, health conditions and sexual orientation.

    If you agree, we'll use this information, which is known as 'special category personal data', to:

    • give you advice
    • help us gather data to improve our services
    • support our research in a way that you can't be identified

    We'll make sure all your information is kept safe in our secure case management system.

     

     

  • Can we contact you for feedback?

    We want to make sure our service meets your needs. To help us understand how we're doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

    We'll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

  • We are registered with the Information Commissioner's Office under ZA151105 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy notice at https://www.cabdevon.org.uk/about-us/privacy-statement-2/ for more information on how your personal data will be processed and stored.

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