Important Information

• Amendments: Changes to bookings within seven days of departure are not permitted. Amendments made eight days or more before departure are subject to approval from the relevant suppliers. Any approved changes will incur an amendment fee of NZD 75.00 per person, in addition to any fees imposed by the supplier.
• Payment: Payment is required within 24 hours of receiving confirmation.
• Non-Refundable/Non-Transferable: Surprise Kiwi Adventure trips are non-refundable and non-transferable.
• Name Corrections: If passenger names are provided incorrectly, a name correction fee of NZD 75.00 per ticket will apply once tickets are issued. Supporting documentation may be required for passenger verification.
• Credit Card Bond: A credit card bond may be required at accommodation upon check-in.
• Meeting Point: Your designated meeting point will be emailed to you no later than 7 days prior to departure, with full details provided on your day of departure at the designated time.

Car Hire Information:

• Driver’s Licence: The driver must present a current full driver’s licence when collecting the vehicle.

• Minimum Age: The minimum age for driving rental vehicles is 21 years.

• Fuel and Charges:
  - Fuel costs, excess reduction, and miscellaneous charges are the renter’s responsibility.
  - The vehicle will have a full tank upon collection. You are responsible for the cost of refueling if the vehicle is not returned with a full tank.

• Deposit: A deposit is required at the time of vehicle collection to cover miscellaneous/optional charges, the applicable insurance excess, and a fuel bond.
  Deposits can be made by credit card or cash.

• Car Parking: 
  - Car parking is available on a request basis only.
  - Any parking charges are payable directly to the accommodation upon check-in.