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  • INTERNATIONAL STUDENT ENROLMENT FORM

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  • Personal Details

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  • Passport & Visa Details

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  • Australian Contact Details (If Known)

  • Home Country Contact Details

  • Person to Contact in an Emergency

  • Qualifications Achieved

  • Language & Cultural Diversity

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  • Course Selection

  • $250 Enrolment fee (non-Refundable) | Tuition Fees: As posted on the website and individual course flyers.

    *For ELICOS: number of weeks may vary based on Entry Level Placement Test and Exit Level goal.

  • Education, RPL & Credit Transfer

  • Note: For concurrent studies, the student will need to comply with the visa and institute requirements of all courses in which they are enrolled, such as maintaining satisfactory course progress and attendance if applicable

  • If yes, I have attached my Credit Transfer form/RPL application form and provided relevant supporting documents along with the application form.

  • Study Reason(s)

  • Overseas Student Health Cover

  • If yes, please provide the following details:

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  • Disability Information

  • Payment Options

  • Note 1: Students are able to pay full fees if they wish to take advantage of favourable exchange rates or have the convenience of only paying once, but they are not required to pay more than 50 per cent up-front prior to the course commencement.

    Note 2: The course pricing is subject to change without notice. Please contact Glen Institute for the latest prices.

  • Bank Details

  • Bank: Bendigo Bank
    Swift Code: BENDAU3B
    Account Name: Five Diamonds Group Pty Ltd.
    BSB Number: 633 000
    Account Number: 161058599


    Note: Please provide student’s ID number while transferring the fees and send remittance advice to fee-support@glen.edu.au

  • Other Fees at Glen Institute

    (All fees are in Australian Dollars)
  • Enrolment Fee (Non-refundable) $250
    Re-Enrolment Fees $300
    Repeat Unit Fee (per unit) $300
    Printing Fees per page 12 cents
    Re-issuing of Student ID $20
    Airport Pick-up (if requested) $150
    Late Fee Payment (per week) $50
    Oxford English Placement Test $20
    RPL (per unit) $175
    Re-issue of an Academic Transcript, Certificate, Diploma $50
    Bank Charges 3% Surcharge (Transaction from Credit Card (s)
    Unit re-assessment for theoretical units $250
    Unit re-assessment for practical kitchen class unit. $500
    Unit re-assessment due to plagiarism or other forms of student misconduct. $300
    OSHC Single/Family Vary depending on the provider and the time of application
    Administrative Fee – Changes to enrolment agreement (Change of CoE), change of course prior to completing one term of study $250
  • Agent Details

    If you are using an Education Agent representative details of such person/organization:
  • Airport Pick up & Accommodation

  • If yes, please fill up Airport pick up the request form, available on Glen Institute website

  • If yes, please fill up the Accommodation request form, available on Glen Institute website.

  • Refunds

  • The following are the guiding principles for approving and making refunds:

    • The student or prospective student has been/will be provided with a copy of the fees, charges, and refund policy and acknowledges and agrees to the terms and conditions of the fees, charges, and refund policy on signing the student acceptance agreement (reference: Letter of Offer and acceptance agreement) This is also available on Glen’s Website ( www.glen.edu.au )
    • Requests for refund must be made in writing using the applicable form - the Withdraw/Refund Application Form.
    • The application for refund will be reviewed by the RTO Manager as delegated and if warranted will be authorized for payment.
    • Glen will notify the Secretary via PRISMS of any students that complete their course early, transfer to another provider, defer  or are suspended or have their enrolment canceled, or change the expected completion date of the study.
    • Glen will provide a refund of the amount (if any) required by the student acceptance agreement entered with the students  under section 47B. (refer student default ESOS Act Section 47D (2)
    • The format to be used to work out the amount of unexpended (not spent) pre-paid fees, in this case, is in accordance with the  legislative instrument under subsection 47E (4)
  • Reason for Refund

  • Reason for Refund Refund
    Student’s application for a student visa unsuccessful (Initial visa refusal), prior to the commencement of the course. Refund Request Proof of Visa refusal. Total course fee minus the lesser of: (i) 5% of the amount of course fees received by the provider or (ii) $500 Course fees = tuition fees + non-tuition fees received by the provider in respect of the student. Enrolment Fee of $250 is non-refundable.
    Student’s application for a student visa unsuccessful after commencing the course. (such as those applying onshore) Refund Request Proof of Visa refusal.

    Unspent portion of the Fees.

    • ***Refund amount = weekly tuition fees* x weeks in default period**.
    • No refund is payable for non-tuition fees.
    • If in case the student has not pre-paid for the Units of competency already completed, the student needs to pay unpaid tuition fee.
    A student whose visa is cancelled during a study period OR student defaults or withdraws from course during visa processing but already commenced his/her course. (Student default) Refund Request Proof of Visa refusal. No refund including future courses.
    Withdrawal more than 4 weeks before the start of the course. Withdrawal request refund request. A full refund, less A$250 Enrolment Fee.
    Less than 4 weeks from the commencement of the course. No refund including future courses.
    Cancellation due non-commencement. No refund including future courses.
    Glen withdraws offer, fails to provide program offered or terminates course before semester commences. Full refund.
    Glen fails to provide program after term commences. ***Refund amount = weekly tuition fee* × weeks in default period**
    Should a Visa be refused due to misleading or fraudulent documents, and the information provided on application to Glen is different. No refund including future courses.
    Glen has withdrawn its offer to the applicant or cancels enrolment, where it was found that false or misleading or incorrect or incomplete information has been provided on the application No refund including future courses.
    Transfer to another Provider, prior to 6 months of the Principal course, even if Glen has approved the transfer. No refund including future courses.
    If a student is granted a deferment or temporary suspension of studies after the agreed start date of a “package of courses” GLEN will hold all fees paid in advance for the period of the suspension/deferment. If the student does not return or commence on the agreed date without the approval of GLEN, the student is deemed to have inactively withdrawn, and their enrolment will be cancelled. No refund including future courses

    Notes:

    *Weekly tuition fee = (total tuition fee for the course/ number of calendar days in the course) x 7, rounded up to the nearest whole dollar.

    **Weeks in default period = number of calendar days from the default day to the end of the period to which the payment relates/7

    ***Refund amount = weekly tuition fee x weeks in default period

  • Complaints & Appeals Process

  • All complaints and appeals are dealt with in a consistent and fair manner.

    Complaints Procedure

    • Students are encouraged to seek support from their teacher, student services officer, or the relevant staff member if they feel unhappy with the program, assessments, or services. They may write to Glen Institute or speak to a staff member if they prefer.

    Appeal Procedure – Internal

    • If the student feels that their problem is dealt with unsatisfactorily by their teacher or student services officer, the issue will be escalated to the CEO.
    • A meeting will be scheduled with the CEO, will take place within two weeks, at which time, the student may bring someone along for support. Depending on the nature of the complaints, other members of staff may be present at the discretion of the CEO.
    • After the meeting, the decision of the appeal meeting will be conveyed to the student.

    Appeals Procedure – External

    • Students who feel unhappy with the resolution of the internal appeals can write to the Ombudsman. http://www.oso.gov.au/contact-us/

    Refer: Complaints and Appeals Policy

  • Collection of Personal Information

  • Your personal information (including the personal information contained on this enrollment form and your training activity data) may be used or disclosed by Glen Institute for statistical, regulatory, and research purposes, to only authorized agencies.

    Glen Institute may disclose your personal information for these purposes to third parties. Personal information is collected solely for the purpose of operating as a Registered Training Organization under the National Vocational Regulator Act 2011 administered by the Federal Government – Australian Skills Quality Authority. The information provided by the student to the provider may be made available to Commonwealth and State agencies and the Tuition Protection Services Director and the Secretary, pursuant to obligations under the ESOS Act and the National Code. It is a requirement of the National Vocational Regulator Act 2011 that students can access personal information held by Glen Institute and may request corrections to the information that is incorrect or out of date. You can submit a written application to RTO Manager if you wish to view your own records.

    For more details, please refer to the Students handbook available on the website.

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  • Declaration

    1. I have understood the entry requirements for the course(s) that I am enrolling in.
    2. I have read and understood Glen Institute/s Policies and procedures and/ or relevant information contained on Glen Institute website.
    3. I have read and understood Glen Institute’s student prospectus, policies and procedures, website, marketing material, and received
      full information from Glen Institute’s Education Agent (in case of enrolment through education agent) before making the decision to enrol in the course.
    4. I understand that the institute also reserves the right to vary courses, subjects, the mode of delivery, assessment, and admission requirements at any time at its discretion.
    5. I authorise Glen Institute to check my visa status on VEVO and IELTS result on IELTS Test Report Form verification service (If
      IELTS score is provided)
    6. I understand that it is my responsibility to provide Glen Institute with USI prior to the course commencement.
    7. I understand that Glen Institute reserves the right to discontinue or alter any course, subject, unit of competency, fee, admission
      requirement, staffing or other arrangement without prior notice. Glen Institute reserves the right to cancel or ‘not offer a program’.
      If any program is cancelled or not offered, Glen Institute will refund all tuition fees in accordance with the provision of Sections 27 and 29 of Education Services for Overseas Students Act 2000.
    8. I declare that the information I have provided to the best of my knowledge is true and correct.
  • Applicant’s Signature

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