RMA Initiation Form
Use this form to initiate the RMA process with UDT's finance department. Please fill this form out completely to minimize additional follow-up.
RMA Initiator (Enter name here)
*
Please Select
Angela Beaz
Carmen Salazar
Chad Napier
Chris Drew
Devin Hicks
Dylan Bramhall
Enrique Perez
Farah Mohsin
Giannina Olivera
Helia Baca
Jason Motter
Javier Cabrera
Jesse Miller
Jim Preston
Joe Sotomayor
Jossie Rojas
Julia Salas
Luisa Escalante
Maria Vila
Mariana Lugaro
Marly Ortega
Martha Fleches
Micky Murphy
Nicole Aliaga
Olga Montes
Rick Morera
Rita Bradford
Seymour Chajet
Shamal Wiltshire
Shari Holtmeier
Sherill Barrow
Smailin Cespedes
Tracey Lombardi
Vicki Borja
Yadisha Jorge
Yamal Kell
Yahaira Diaz
Originating MAS Sales Order#
*
Originating MAS Purchase Order#
*
Is this RMA for a customer or UDT?
*
Customer
UDT
Back
Next
Customer Information
Customer Company Name
*
Customer Contact Person
First Name
Last Name
Customer Contact Email
Customer Phone
-
Area Code
Phone Number
Back
Next
Vendor & Product Information
Vendor Company Name
*
Vendor Contact Person
First Name
Last Name
Vendor Contact Phone
-
Area Code
Phone Number
Is this product related to an order for which UDT did not issue a PO (Non Title)?
Yes
No
Products to be returned
*
SKU/Desc/Qty/Price/ExtAmt
Total cost of products on RMA
UDT's cost, not the price we sold them for
Are we returning for a credit or requesting replacement items?
*
Credit
Replacing items - identical swap (same qty and SKU)
Replacing items - dissimilar SKU/qty/etc.
Will vendor be issuing a credit for the original order/invoice and re-invoice us for these products?
Yes
No
Describe the replacement items
Back
Next
RMA Information
RMA Deadline
-
Month
-
Day
Year
Date Picker Icon
Vendor's RMA #
RMA Reason
*
CUSTOMER CANCELLATION
CUSTOMER CHANGE - OPEN
CUSTOMER CHANGE - SEALED
DEFECTIVE
DAMAGED DURING SHIPMENT
UDT ERROR - INCORRECT PRODUCT ORDERED
UDT ERROR - INCORRECT PRODUCT QUOTED
UDT ERROR - DUPLICATE ORDER BY SALES
VENDOR ERROR - INCORRECT PRODUCT
VENDOR ERROR - OVERSHIPMENT
VENDOR ERROR - DS SHORTSHIPMENT
Other
Back
Next
Shipping Info
Return Shipping Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
Who is paying for shipping?
Customer
UDT
Vendor
Vendor Shipping Instructions
Carrier
DHL
FedEx
UPS
USPS
Other
Please attach any supporting documents
Please use this section to add any additional notes or comments:
Submit
Should be Empty: